HR Operations/Services Manager

AI overview

Lead the scaling of HR services and operational delivery models while enhancing employee experience and contributing to global HR strategy initiatives within a customer-focused culture.
Analytic Partners is a global leader in commercial measurement and optimization, turning data into expertise for the world’s largest brands for almost 25 years.   Our holistic approach to decisioning is powered by our industry-leading platform and team of experts, who help leaders make better decisions, faster – unlocking business growth and creating powerful customer connections.   With clients in 50+ countries and global offices across New York City, Miami, Dallas, Dublin, London, Paris, Singapore, Shanghai, Munich, Sydney, Melbourne, Charlottesville and Denver, we’re growing fast. And we’re looking for top talent to join us in shaping the future of analytics.   To learn more about what we do, visit analyticpartners.com – and see why we’re recognized as a Leader in the industry by independent research firms Forrester and Gartner. What you’ll be doing:
  • Lead the scaling and ongoing management of HR services and operational delivery models
  • Design, implement, and continuously improve HR operational processes and workflows across the employee lifecycle
  • Serve as a central owner for HR operations execution, ensuring consistency, efficiency, and a strong employee experience
  • Apply strong project management discipline to HR initiatives, bringing structure, timelines, and accountability to workstreams
  • Partner closely with HR Business Partners, COE leaders, and business stakeholders to design practical, scalable solutions
  • Support workforce planning and workforce analytics efforts in partnership with HR and Finance leaders
  • Own the end-to-end employee engagement survey process, including administration, communications, reporting, and action planning with leaders
  • Contribute to global HR strategy initiatives, including the potential design and implementation of a global HR service center
  • Act as a key business partner with a customer-centric mindset, balancing operational rigor with employee and leader experience
  • Provide strategic input on HRIS usage, deployment, and long-term roadmap, including evaluation of future system enhancements or replacements
  • What we look for in you:
  • Demonstrated experience in HR operations, HR services, or people operations roles
  • Strong project management capability, with a proven ability to bring structure and execution discipline to complex initiatives
  • Experience designing or scaling HR processes and services in growing or global organizations
  • Global HR experience, including exposure to markets outside the US
  • Strong communication and stakeholder management skills, with a consultative, business-partnering mindset
  • Ability to think end-to-end about HR service delivery and employee experience
  • Working knowledge of HRIS platforms (e.g., Rippling, Workday, UKG, SuccessFactors, or similar), with a strategic—not purely technical—orientation
  • Comfort using data and analytics to inform operational decisions and improvements
  • BA/BS required; advanced HR, operations, or project management certifications a plus
  • Our differentiator is – Our People!  We hire the brightest talent and develop them into leaders. We foster a culture of PEOPLE, PASSION and GROWTH.  
    People: We value our people, customers, and partners
    Passion: We love what we do
    Growth: Unlimited growth means unlimited potential
     
    AP is a customer-focused, team-oriented organization where innovation and results are rewarded, and individuals can chart the course of their own careers.
     
    As a woman founded and led company, this has meant supporting a meritocracy where everyone has opportunities to achieve their best and ensure we foster an environment of diversity, equity, and inclusion. In practice this means we will not only work to recruit a diverse workforce, but also maximize the full potential of all of our people. You can read more about our commitment to DEIHere
     
    Additionally, Analytic Partners participates in the E-Verify program in certain locations, as required by law.
     
     
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