HR Operations & Rewards Manager

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. 

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

We are looking for a strategic and hands-on Manager of People Operations & Rewards team to build the foundation that supports our people to thrive. This is a global role that will oversee our people systems, payroll, rewards, compliance, and people analytics—ensuring we scale with consistency, care, and clarity.

You’ll lead and grow a team, manage vendor partners, and collaborate across our People & Culture function—as well as with organizational leaders and internal stakeholders—to design and operationalize a seamless employee experience.

Main responsibilities :

People Operations & Systems

• Own our HR tech stack (HRIS, ATS, payroll, benefits) and drive process automation and optimization
• Design and streamline employee lifecycle processes: onboarding, offboarding, mobility, documentation
• Ensure data integrity and operational compliance across SEA markets

Payroll, Total Rewards & Compensation benchmarking

• Oversee end-to-end global payroll processing across all markets we operate in which include for now Singapore, Malaysia, Indonesia, Philippines and Hong Kong  (in-house and outsourced)
• Manage compensation philosophy, salary banding, and benefits programs
• Lead annual comp review cycles, pay equity audits, and employee cost forecasting
• Partner with Finance on workforce cost planning and modeling
• Lead the design and evolution of performance appraisal frameworks.
• Regularly benchmark pay across SEA markets, ensuring competitiveness and efficiency.

People Analytics

• Build and own the people data: attrition, headcount, engagement, cost metrics
• Provide insights and data to inform business and talent decisions

Compliance & Policy

• Maintain HR compliance across key markets.
• Develop and standardize HR practices and ensure global alignment in the application of policies and procedures.
• Own HR policies, contracts, handbooks, and investigations
• Lead internal audits and mitigate people-related risk across the region

Vendor & Partner Management

• Manage third-party payroll providers, benefits brokers, and HR software vendors
• Evaluate, negotiate, and optimize service delivery and cost

Leadership & Team Management

• Lead and grow a small high-impact People Ops team
• Partner closely with our Business Partners to create an integrated People function
• Serve as a key advisor to senior leadership on people operations, comp, and risk

Requirements

Qualifications & Experience

• Minimally 6  years of HR experience, with some experience in a managerial role.
• Experience in Retail industry or leading through change in a dynamic environment.
• Familiarity with navigating new markets labour regulations and HR best practices
• Hands-on experience with HR platforms (ie. HRIS, ATS, payroll, benefits).
• Proven experience in HRIS projects such as implementations, migrations, or process automation.
• Open to  business travel visits to HQ (SG) and other markets.
• Experience in Business Partnering is a plus.
• Bachelor's degree and comfortable with numbers.

You should have / be

• Strategic Partner: Aligns people strategy with business priorities. Sees HR as a growth enabler, not just a support function
• Systems Thinker: Designs and scales HR processes (e.g. onboarding, performance, comp cycles) with clarity, structure, and efficiency.
• Operational Excellence: Ensures compliance, consistency, and reliability in all people operations—across payroll, benefits, policies, and systems
• Influential Communicator: Earns trust and credibility with the C-suite, managers, and team members. Able to influence, mediate, and drive alignment across levels
• Data-Informed: Uses people metrics to drive decisions around retention, engagement, workforce planning, and comp equity
• Builder and Growth Mindset: Thrives in ambiguity. Proactively creates structure, tools, and playbooks in a fast-changing environment. Believes in continuous learning and improvement
• Strong Judgment & Integrity: Navigates sensitive employee situations, nuanced issues, and conflict with empathy,emotional intelligence, and fairness
• Regional & Cultural Fluency: Understands labor laws, norms, and cultural differences across SEA and adapts policies and programs accordingly
• People Developer: Coaches leaders to lead better, and builds a strong, capable HR team with clear career paths and development plan
• Culture Champion: Brings values to life through rituals, leadership behaviors, and people programs. Guards and evolves company culture as the business grows