HR Operations Manager

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Job Description of People Operations Lead: 

Thoughtfull is seeking its first HR Operations Manager to support the expansion of our regional teams in Malaysia, Hong Kong, and Singapore. The ideal candidate will possess strong attention to detail and organizational skills, and the ability to effectively manage multiple concurrent projects and tasks in a fast-paced and rapidly growing environment. This position requires a meticulous and professional individual who understands how to help a business grow and scale. A positive attitude, strong ownership mentality, and excellent communication skills are essential. At Thoughtfull, we value our employee relationships and strive to provide the best experience from onboarding to becoming a Thoughtfull alumni. 

What you will do:  

• Be the first line of support to the CEO and employees, including being the subject matter expert on all HR matters such as policies and benefits  
• Manage entire employment journey from the pre-boarding to offboarding flow, including overseeing our HR systems, maintaining and organizing employee records as well as HR reporting 
• Serve as a people consultant and partner to employees at all levels regarding HR policies and procedures and ensure compliance with labor regulations in all countries where ThoughtFull operates 
• As KL site lead, foster a positive and engaging work environment for the KL team 
• Take ownership of implementing and adopting new people programs where necessary  
• Work cross-functionally with Ops, Finance, and other departments to integrate people solutions and execute people projects and initiatives

Requirements

• 5-7 years of experience in a progressive HR role as a People Operations or HR Manager preferably in a fast-paced and rapidly growing environment.; demonstrating the ability to design and improve operational processes. 
• Language: Fluent in English and Chinese to support global stakeholders.
• Excellent project management and organizational skills, including the ability to effectively manage numerous concurrent projects and tasks based on analytical and decision-making abilities.  
• A self-starter who takes initiative to lead and drive improvements (high-level ownership!)  
• Resilience to change, respect for different work styles and approaches, and ability to manage confidential and sensitive information with discretion.  
• Preference for experience in a fast-growing start-up or scale-up in the APAC region. 

Basic Salary Range: MYR6,400 - MYR10,000

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.