HR Operations Manager

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking a talented and experienced HR Operations Manager to support day-to-day people operations and employee relations across the organization. This role will focus on employee relations, HR operations, benefits administration, and compliance. Reporting to the HR Director, you will serve as a trusted partner to employees and managers while helping execute core HR programs and processes.

This is a hybrid role based in Ohio, with a strong emphasis on in-person presence for activities such as employee investigations, audits, sensitive employee relations matters, and company meetings.

Responsibilities

• Serve as the primary administrator for the HRIS, ensuring accurate configuration, maintenance, and ongoing system integrity

• Maintain high data accuracy and data hygiene, including employee records, job data, compensation, benefits, and employment status changes

• Input, audit, and reconcile employee data across the HRIS in compliance with company policies and regulatory requirements

• Administer benefits plans within the HRIS, including enrollments, life events, eligibility rules, and coordination with benefit vendors

• Build and maintain custom and ad-hoc reports and dashboards to support HR, Finance, and business leadership needs

• Respond to recurring and ad-hoc business requests for workforce data, metrics, and insights in a timely and accurate manner

• Partner with People Ops, Payroll, Finance, and IT to ensure data alignment and system integrations function correctly

• Conduct regular system audits and validation checks to identify and resolve discrepancies or process gaps

• Support compliance and reporting requirements (e.g., audits, headcount reporting, benefits reporting, internal controls)

• Document HRIS processes, reporting logic, and data definitions to ensure consistency and scalability

• Identify opportunities to improve HRIS workflows, reporting efficiency, and data usability

• Provide guidance and support to HR and managers on HRIS functionality and data interpretation

• In charge of leave administration and compliance for all leaves, FMLA, ADA etc.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience)

• 5+ years of progressive experience in an HR Generalist or similar role, preferably in a high-growth or regulated environment

• Hands-on experience with employee relations and workplace investigations

• Working knowledge of federal, state, and local employment laws and compliance requirements

• Experience administering employee benefits programs

• Strong judgment, discretion, and ability to handle sensitive and confidential information

• Ability to work in a hybrid capacity in Ohio, with regular in-person availability as required
  

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Hybrid working environment with meaningful in-person collaboration

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity