HR Operations Manager

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With over 1000 employees across 11 offices – there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – From an architectural 3D model to a completed 40 story urban building that is on time and on budget 

• Special projects - Updates/remodeling for existing commercial buildings for new efficiencies 

• Service - On demand and scheduled maintenance ensuring tenant comfort 

• Building performance - Control systems and automation for energy improvement and minimal surprises  
• Energy and Sustainable Solutions -  Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions in the built environment for both private and public sector clients.

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:   

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. 

• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.  

• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.  

• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.  

• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. 

• Fun! – Take the work seriously, but never taking ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. 

Requirements

HR Operations Manager: This is where you come in. 
We’re hiring a hands-on HR Operations Manager to lead our HR Business Partners and HR Operations team while owning the systems, processes, and daily execution of HR operations. This role is responsible for managing HR systems, overseeing end-to-end HR processes, and ensuring compliance and operational accuracy across the employee lifecycle. You’ll play a key role in employee relations by providing clear, consistent processes and guidance, while coaching HRBPs in their support of leaders and teams. The ideal candidate is a strong people leader who thrives in the details, drives process improvement, and ensures HR operations are efficient, reliable, and centered on a positive employee experience.

Top 5 Things to Deliver in the First Year to Be a Hero

1. HR Systems & Operational Excellence
   Take full ownership of HR systems and tools—driving reliable administration, strong data integrity, accurate reporting, and high adoption across the organization. Ensure systems effectively support end-to-end HR processes and day-to-day execution.
2. Compliance & Policy Consistency
   Ensure ongoing compliance with federal, state, and local employment laws. Develop, refine, and consistently apply clear, practical HR policies and procedures that scale with the business and support confident decision-making.
3. HRBPs & HR Operations Team Leadership
   Lead, coach, and develop the HR Business Partners and HR Operations team, including hands-on support where needed. Build a team culture grounded in accountability, collaboration, and continuous improvement.
4. Employee Relations & Manager Enablement
   Serve as a hands-on leader in employee relations, guiding complex cases and investigations with consistency and fairness. Partner closely with managers and HRBPs to strengthen performance management, workforce planning, and change execution.
5. Process Improvement & Employee Experience
   Streamline and standardize HR workflows to improve efficiency, clarity, and responsiveness. Lead practical improvements that enhance the employee experience while ensuring HR operations remain reliable, scalable, and people-centered.

The HR Operations Manager reports to Tessa Tippett, Director of Human Resources, and is part of a highly collaborative team supporting a wide range of projects and initiatives for our growing business. This is a highly visible role that partners closely with employees and leaders across the business.

Your Background: What kind of person will thrive in this role? 

You should have: 

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience: 5+ years of progressive HR experience, including at least 3 years in a leadership role overseeing HR operations and systems.
• Technical Skills: Proficiency with HRIS platforms, data analytics, and process automation tools

And everyone you work with should describe you as…

• A hands-on, trusted leader who develops, coaches, and empowers HR Business Partners and HR Operations team members while staying close to the work
• Highly knowledgeable in employment law, compliance, and policy application, bringing consistency and confidence to complex situations
• A systems- and process-minded operator who thinks strategically but executes effectively, turning ideas into scalable, practical solutions
• A clear, confident communicator and problem solver who can navigate employee relations, partner with leaders, and drive resolution

And you should be motivated by…

• Taking full ownership of your learning, decisions, and outcomes in an environment with minimal handholding and no micromanagement
• Thriving in a lean, high-accountability culture where you are expected to lead broadly, improve operations, and deliver measurable impact year over year
• Working in a transparent, collaborative environment that values innovation, continuous improvement, and a supportive, people-first culture

Benefits

Compensation:$115,000 to $145,000 Annually

Benefits:
MacDonald-Miller Facility Solutions proudly provides comprehensive employee coverage, including:

• Medical, dental, and vision insurance for employees (coverage available for dependents with shared premium).
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, and holidays).
• Disability income protection, including short-term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program (EAP).

Where You’ll Work
Our Seattle Headquarters, located at 17930 International Blvd, SeaTac, WA 98188, offers easy access to the Seattle-Tacoma International Airport, ample secured parking, and newly renovated office facilities — not to mention great views!

Neighborhood amenities include an onsite deli, nearby restaurants, and convenient freeway and airport access. It’s a modern, collaborative workspace designed to help you thrive.    

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.