HR Operations Manager

Company Overview:

With over 8 million downloads and a network of 50,000 dedicated biker partners, we are a leading ride-hailing app company operating in the Philippines, akin to Angkas. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively. 

As we expand our services and enhance the user experience, we seek a highly motivated and results-oriented HR Operations Manager with a strong background in compensation and benefits to join our growing HR team. 

In this role, you will be responsible for overseeing and optimizing all aspects of HR operations with a high focus on Compensation & Benefits and ensuring efficient and compliant HR processes across the organization. You will play a critical role in developing and implementing HR policies and programs, while providing exceptional support to employees and managers.

Job Description

• Compensation & Benefits Administration:
• Manage the full cycle of compensation and benefits programs
• Conduct market research and analysis to ensure competitive compensation and benefits packages.
• Oversee the annual compensation review process, including salary adjustments, promotions, and bonuses.
• Advise on and implement new compensation and benefits strategies to attract and retain top talent.
• Provide guidance on salary negotiations, promotions, and job leveling for employees.
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• Ensure compliance with all relevant labor laws and regulations.
• HR Operations Management:
• Develop, implement, and maintain HR policies and procedures across all areas of HR, including recruitment, onboarding, employee relations, and performance management.
• Oversee the day-to-day HR operations, including employee data management, record keeping, and reporting.
• Manage the HRIS system and ensure data accuracy and integrity.
• Streamline HR processes and implement technology solutions to improve efficiency and effectiveness.
• Negotiate contracts and monitor vendor performance to ensure cost-effective and high-quality services.
• Employee Relations:
• Provide guidance and support to employees and managers on HR-related issues, such as employee relations, performance management, and disciplinary actions.
• Investigate and resolve employee concerns and complaints in a timely and professional manner.
• Compliance:
• Ensure compliance with all applicable local employment laws and regulations.
• Conduct regular audits to identify and address any compliance risks.
• Maintain accurate and up-to-date employee records.

• Data Analysis & Reporting:
• Generate regular reports on HR key performance indicators (KPIs), such as employee turnover, fill-in-rate, and employee satisfaction.
• Analyze data to identify trends and make data-driven decisions.
• Prepare reports for management on HR-related matters.

• Team Management & Collaboration:
• Supervise a team of senior and junior team members.
• Collaborate with other HR departments, such as talent acquisition, talent management, and employee engagement.
• Lead and/or participate in HR-related projects, such as implementing new HR systems, conducting employee surveys, and developing new HR programs.
• Build and maintain strong relationships with employees and managers across the organization.
• Others:
• Adhere to company policy and procedures.
• Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
• Participate in ongoing training and development programs.
• Accept other associated responsibilities and projects as the need arises.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 7+ years of experience in HR operations with a strong focus on compensation and benefits.
• Ability to roll up their sleeves and establish policies and guidelines from the ground up.
• Experience in Compensation and Benefits framework and guidelines.
• Proven experience with HRIS systems and data management.
• Strong knowledge of Philippine labor laws, tax regulations, and employment practices.
• Excellent analytical and problem-solving skills with the ability to analyze data and draw meaningful conclusions.
• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
• Strong attention to detail and accuracy.
• A passion for HR and a commitment to providing excellent employee support.