HR Operations Generalist

About the People Team

Our People Team is at the forefront of building a world-class virtual-first company and being a leader in the Future of Work. Our People team believes in the power of our people. We craft an employee experience that starts with hiring incredible people, investing in their career development, and providing a holistic approach to benefits and wellness. 

About the Role

The People Operations Generalist will be the first line of support for the People Team, delivering exceptional service primarily to our North America employees while also supporting the Philippines team as needed. You’ll manage and resolve a wide range of employee requests—from onboarding, offboarding, job changes, employment verifications, and Workday transactions to triaging tickets and inquiries—with accuracy, discretion, and care. Beyond task execution, this role drives proactive problem-solving and process improvements, helping to streamline and scale People Ops processes while enhancing our overall support model. A mindset of continuous improvement is essential, and occasional flexibility may be required to attend cross-time zone meetings or support high-priority initiatives.

What you’ll do

• Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions. 
• Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate. 
• Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message). 
• Work cross-functionally to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation. This includes leading smaller-scale projects focused on enhancing People Ops processes.
• Assist in the completion of special and ad-hoc People projects. 
• Run reports and audits to identify when potential or actual issues exist in the HRIS system. 
• Assist in reviewing and updating HR policies to align with operational needs.
• Serve as a backup for TPH-related People Operations tasks as needed. 
• Contribute as a team member by engaging in team meetings, team-building activities, and other team and company events.

In order to be successful, you must bring

• 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery
  or shared services in the US regions
• Solid understanding of US Human Resources processes, including onboarding/offboarding,
  employee data management, benefits administration, and compliance
• Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume
  environment
• Proven track record in ticketing, mailbox logic, and workflow oversight using HRIS platforms
  and ticketing/case management systems (e.g., JIRA, Zendesk)
• Experience working with SLAs, audit standards, and compliance metrics
• Excellent communication and interpersonal skills; capable of working effectively across
  cultures and geographies
• Comfortable working in a fast-paced tech environment where processes are still being
  defined.
• Ability to triage and prioritize work from multiple channels, exercising independent judgment
  to manage competing demands.
• Familiarity with Workday, and/or Greenhouse.
• Knowledge of Philippine Labor Laws and Statutory Benefits