The Shared Services HR (PX) Manager will be responsible for the management and development of the administration and advisor teams based within the shared service. This role will ensure the day-to-day running of the hub team operates to the highest level of customer service and that all processes are conducted effectively and compliantly across the UK and global population of ASOSers. This role is pivotal in developing and embedding the Shared Services Model in ASOS to make use of the existing technology and roll out a tiered approach within the shared service and continually looking to improve efficiencies and drive decision making through data.
The Details
- Responsible for the day-to-day management of the PX shared services Admin and Advisor teams to ensure continued effective delivery of all employee lifecycle actions
- Manage and oversee our HRIS System (Workday) to ensure we are utilising the system functionality to harmonise with existing PX processes
- Ensure that employee life cycle service routines are managed effectively and in the most efficient way possible
- Work closely within the wider Shared Service Teams (Payroll and ER Team)
- Act as an escalation point for any transactional processes within PX and the business
- Responsible for ensuring that core policies and templates are always up-to-date and relevant to Global Legislation UK Legislation and employment law at all times
- Own and maintain all PX policies ensuring they are updated with changing legislation across all territories
- Monitor employment legislation development, assess the impact and develop processes, policies and communication as needed to maintain compliance
- Coach and develop your team to ensure a continually well-developed and engaged team who maintain high standards of delivery and customer service
- Maintain PX data quality and ensure compliance with GDPR
- Project work as relevant to scope of role / PX team
- Be an ambassador for the People Experience Team and play an active role in the PX and Business communities, establishing a credible voice and reputation for action, results and living the ASOS values
- Make a positive and impactful contribution to ASOS culture and future success as we scale globally
- Supporting our culture by driving Diversity, Equity & Inclusion strategies
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
About You
- Managing a large team across different levels of experience and being able to coach and develop those teams
- Experience building trusted relationships with key stakeholders at all levels
- Experience of leading a shared services environment previously
- Experience working within a Workday environment and making system / process improvements
- Demonstrable experience of applying strategic thinking across multiple PX disciplines, including employee relations, organisation and people development, reward, mobility, and talent
- Deep understanding of global employment law and how to apply this in a pragmatic way, as well as being the escalation point of complex ER Cases
- Experience of making commercial decisions in line with business needs
- Experience making an impact on the people agenda in a fast-paced, entrepreneurial environment
- Team player who works collaboratively for the success of the wider team in PX,
- Ability to face into challenging conversations with senior stakeholders, applying excellent influence and negotiating skills to deliver commercial solutions for the business
- Highly numerate with commercial acumen. Able to balance priorities and cut through complexity
- Thrives in ambiguous, fluid situations and considers the bigger picture as well as the detail
- Able to use and interpret data and cut through complexity to create a compelling case for change and investment
- Experience in continuous improvement of day-to-day processes across a PX function
BeneFITS’
- Employee discount (hello ASOS discount!)
- Employee sample sales
- 25 days paid annual leave + an extra celebration day for a special moment
- Performance related bonus
- Private medical care scheme
- Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.
Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.
