HR Manager – Fulfillment Center
TLDR
You will serve as the on-site HR presence for Backcountry's Virginia Fulfillment Center, owning the full people function for a high-volume hourly workforce.
· Own the full HR function for the Virgina Fulfillment Center, serving as the senior on-site HR authority for a high-volume hourly workforce.
· Partner with FC leadership on workforce planning, org design, and people strategy to support operational performance and growth.
· Lead all employee relations matters—including complex investigations, corrective action, and terminations—ensuring fair, timely, and legally defensible outcomes.
· Drive a high-volume, full-cycle recruiting process and execute a structured onboarding program that accelerates retention from day one.
· Coach and develop frontline supervisors on performance management, documentation, conflict resolution, and effective people practices.
· Analyze HR metrics—turnover, absenteeism, time-to-fill, engagement—and translate data into actionable recommendations for site leadership.
· Administer leave programs (FMLA, ADA, Workers' Comp) and maintain audit-ready compliance documentation in accordance with federal, state, and local law.
· Design and execute employee engagement and recognition initiatives that strengthen culture and reduce voluntary attrition.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5–8+ years of progressive HR experience, with at least 3 years in a standalone or lead HR role.
• Demonstrated experience managing complex ER investigations and advising on disciplinary matters.
• Deep knowledge of federal and state employment law (FLSA, FMLA, ADA, Title VII, OSHA).
• Proven success leading HR in a high-volume hourly workforce environment (distribution, logistics, manufacturing, or fulfillment preferred).
• Strong analytical skills with experience building and presenting HR metrics to leadership.
• Proficiency in HRIS systems and Microsoft Office Suite (Excel, Word, PowerPoint).
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
· You're a seasoned HR professional who operates comfortably without a playbook—you build the structure, then execute within it.
· You read a room, build trust quickly, and know how to influence leaders and frontline employees with equal effectiveness.
· You don't wait for problems to escalate—you're on the floor, in the data, and ahead of the issue before it becomes one.
· You hold the line on compliance and consistency while remaining practical, solutions-oriented, and focused on what moves the business forward.
• Recruiter Screen (required as step 1)
• Hiring Manager Interview
• In-Person Interview (required for corporate roles)
• Reference Checks (include: "Conducted in parallel with the final stages where possible.")
• Offer (end with: "We move quickly for the right candidate.")
CSC Generation is a dynamic company that acquires and transforms retail and ecommerce businesses to enhance growth. With a diverse portfolio of brands, we offer over 325,000 premium products, primarily focusing on kitchen and culinary goods, while leveraging innovative technology to create engaging shopping experiences for millions of customers.
- Founded
- Founded 2016
- Employees
- 500+ employees
- Industry
- Internet Software & Services