HR Learning & Development Specialist

CQS has been awarded once again!

In the Top Employers 2025 ranking by WhereWeWork.com — based on evaluations from our people — we achieved:
🏆 1st place in the BPO & Services sector
🌟 2nd place overall among the Top 50 Employers in Greece

Become part of a team that truly stands out for its working environment!

At CQS, we believe that learning is at the heart of growth—both personal and professional. As we continue to invest in our people and culture, we're looking for a passionate Learning & Development Specialist to design, implement, and deliver impactful training initiatives that empower our teams to thrive.

If you’re creative, driven by continuous learning, and eager to shape meaningful development experiences, this is your opportunity to become part of a dynamic HR team in one of Greece’s top-ranked workplaces.

Responsibilities:

• Identify training needs in collaboration with managers and teams.
• Design and develop training materials (thematic modules and e-learning content) focused on soft skills.
• Organize, facilitate, and deliver engaging training sessions.
• Monitor and evaluate the effectiveness of training initiatives.
• Analyze feedback to improve course content and delivery.
• Assess team needs and propose targeted development initiatives.
• Create communication materials to promote L&D programs.
• Manage all administrative tasks related to training programs and events.
• Support the onboarding process by training new hires on company policies, procedures, and tools.
• Monitor and report on training completion and employee progress, using LMS platforms or manual tracking tools.
• Stay up to date with new training techniques, tools, and best practices in adult learning.

Requirements:

• Previous experience in a Learning & Development role.
• Solid knowledge of adult learning techniques and e-learning design.
• Excellent communication and organizational skills.
• Creativity and the ability to inspire and engage participants.

Benefits

• Competitive salary and benefits.
• Career opportunities within a dynamically growing organization.
• A working environment that supports taking initiative and action.