HR Helpdesk Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0023

Role Background

Due to the findings in the Type 4 Security Audit NATO technical teams has been tasked with planning and implementing a security standardisation for 2 factor to Multifactor authentication for internet facing web-portals through-out NATO enterprise.

Role Duties and Responsibilities

1) Build a reference environment for the Entral ID application

2) Test and document Keycloack, SharePoint and Moodle applications against Entra

ID reference environment

3) Support NEO with options on MFA and single sign on

Essential Skills, Experience and Certifications

• Identity and Access Management:
  • Minimum 5 years of experience;
  • Strong knowledge of authentication protocols (SAML, OIDC,...);
  • Sound knowledge of federated identity management and Single Sign On (SSO) solution (Okta, Entra ID, ...).
• MFA:
  • Proven experience designing and ro
  • Rolling out MFA at scale in an enterprise environment (5K+ users);
  • Experience with certificate-based MFA smart cards, YubiKeys, passkeys/webauthn, TOTP, and push-based MFA apps (Microsoft Authenticator, Duo, ...);
  • Understanding of risk-based or adaptive authentication strategies.
• Web security and secure access architecture:
  • Experience in securing web applications and APIs;
  • Strong understanding of TLS, client certificates, reverse proxies, and Zero trust principles.
  • Experience with SSO integration of web applications.
• Communication and Interpersonal Skills:
  • Excellent verbal and written communication skills.
  • Full proficiency in English.
  • Ability to communicate technical information to non-technical users in a clear and concise manner.
• Customer Service Orientation:
  • Strong customer service focus with a commitment to user satisfaction.
  • Patience and empathy when dealing with user issues and concerns.
• Organizational Skills:
  • Attention to detail in documenting support activities and maintaining accurate records.
• Team Collaboration:
  • Ability to work effectively as part of a team and share knowledge and resources.
  • Willingness to collaborate with colleagues to solve complex issues.
• Others:
  • The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
  • The candidate must have the nationality of one of the NATO nations.

Working Location

• Mons, Belgium or Braine L'Alleud

Working Policy

• Offsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance