HR Generalist

Company Overview

Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso, you'll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences.

As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here.

We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork.

Our global team comes together biannually for international retreats and summits. These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel.

Join us in shaping the future of luxury travel while working towards our vision—creating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers.

The Role

We are looking for a proactive HR Generalist to join our HR Team. Reporting directly to the HR Head, you will play a key role in scaling our team and supporting our global workforce. This is an ideal role for someone who is operationally strong, has a ‘Business Partner’ mindset, and is eager to support the full employee lifecycle in a fast-growing, AI-first environment.

This is an international, fully-remote, freelance contractor position, working from home, at a location outside of the United States. We are particularly seeking candidates who are based in Latin America.

Key Responsibilities

1. Recruitment & Onboarding Support

• Partner with the HR team and hiring managers to scale our recruitment efforts, including screening applicants, scheduling and conducting interviews and managing candidate pipelines.
• Facilitate the onboarding experience for new hires, ensuring they are integrated into our culture, equipped with the right tools, and set up for success from day one.
• Continuously iterate on onboarding programs to create a "best-in-class" experience that feels locally relevant yet globally aligned.

2. HR Operations & Operations Excellence

• Assist in the day-to-day administration of HR tasks, including benefits enrollment, leave management, and maintaining up-to-date employee records in our HRIS.
• Leverage AI, automation, and system enhancements to reduce manual work, improve data accuracy, and elevate team member experience.
• Conduct proactive audits of our HR practices against current labor laws, ensuring our policies are not just compliant, but reflect modern best practices.

3. Employee Experience & Team Engagement

• Collaborate on performance review cycles and take ownership of the preparation and delivery of impactful training materials for manager development sessions.
• Act as a reliable point of contact for employee inquiries, ensuring questions regarding policies and benefits are answered promptly and accurately.
• Support company culture initiatives, company events and contribute to special HR projects as needed.

Required Skills and Experience

• 4 - 7 years of HR generalist experience with hands-on involvement in both recruitment and HR operations.
• Demonstrated ability to use AI tools (ChatGPT, Gemini, Claude, etc.) to automate & improve workflows, internal communications, or processes.
• Proven experience with HRIS platforms (Justworks, Deel, or similar), ATS systems (Workable or similar), and performance management tools (Lattice or equivalent).
• Proficiency in Google Workspace (Sheets, Docs, Slides) is a must.
• High attention to detail with a commitment to data accuracy and compliance. Error-free work is essential in this role.
• Demonstrated ability to use AI tools (ChatGPT, Gemini, Claude, etc.) to automate & improve workflows, internal communications, or processes.
• Excellent verbal and written English communication and interpersonal skills.
• Proven remote work experience with ability to work independently, communicate proactively, and manage time across time zones
• Positive, can-do attitude with strong project ownership and a flexible, solutions-oriented approach.
• Proven ability to maintain confidentiality and handling sensitive data.

Preferred Skills and Experience:

• Familiarity with US HR practices and employment law (FLSA, exempt vs. non-exempt, contractor classifications)
• Professional HR certification (e.g., SHRM-CP, PHR, or international equivalent certification)
• Experience with HR analytics or people data reporting

What We Offer:

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
• Learning and development annual stipend.
• Enjoy two company-sponsored business trips each year at international destinations we serve!