HR Digital Content Management & Employee Experience Lead

HR Conversational AI & Content Strategy Role with Employee Journey Experience Focus

Intuitive is seeking a dynamic HR professional to serve as a strategic leader at the intersection of content management, conversational AI, UX portal design, and digital employee experience. This individual will drive the development, governance, and continuous optimization of digital HR content, oversee the implementation of AI-powered solutions, and lead the design of intuitive HR portals that support every phase of the employee lifecycle. The goal is to deliver empathetic, timely, and accessible resources through seamless, branded, and engaging user interactions.

Key Responsibilities

• Content Strategy & Management

• Develop and execute an HR content strategy aligned to the Employee Journey Roadmap, keeping digital HR and AI channels current and employee focused.
• Maintain a structured, searchable content repository using taxonomies and metadata for easy access by employees and AI tools.
• Conduct regular content audits and feedback reviews to ensure accuracy, relevance, and quality of HR communications.
• Leverage AI and analytics to personalize resources and guidance at critical employee lifecycle points.
• Collaborate with HR and IT to map and deliver targeted resources for recruitment, onboarding, development, retention, and exit.
• Establish and enforce content governance, including editorial, approval, and compliance standards with legal and privacy partners.

Key Responsibilities: HR Conversational AI & Employee Experience

• Lead implementation, training, and continuous improvement of HR chatbots and AI assistants to ensure accurate and brand-aligned interactions.
• Design empathetic, inclusive, and accessible conversational experiences using human-centered best practices and employee feedback.
• Monitor and optimize AI performance with dashboards, audit reports, and sentiment analysis to improve accuracy and relevance.
• Enable HR team adoption and digital fluency through demos, training, and documentation.
• Integrate employee experience principles into all digital and AI initiatives to build trust and engagement.
• Use data analytics to inform conversational design and address employee needs and pain points.
• Pilot and evaluate new HR AI tools and approaches to maintain a future-ready, employee-focused organization.

• Educational Background:
  • Bachelor’s degree in Human Resources, Business Administration, Communications, Information Systems, or a related field is typically required.
  • An advanced degree (e.g., Master’s in HR, Organizational Development, or Digital Strategy) can be advantageous, especially in organizations leading AI adoption.
• HR Experience:
  • Practical experience in HR roles such as HRIS analyst, HR business partner, HR generalist, or people operations is highly valued.
  • Demonstrated knowledge of the employee lifecycle and employee experience best practices.
• Technical and Analytical Skills:
  • Experience with HR technology platforms, content management systems, or AI-enabled tools such as chatbots is increasingly important.
  • Familiarity with data analytics, digital content creation, and process automation tools (e.g., ServiceNow).
• Strategic and Collaborative Abilities:
  • Proven ability to partner with IT, HR, and cross-functional teams to align technology initiatives with business and employee experience goals.
  • Experience in project management, change enablement, and HR process improvement.

**Please note this role requires being onsite in our Sunnyvale, CA office 3 days per week.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.