HR and Operations Coordinator – Latin America

Title:                   HR and Operations Coordinator – Latin America

Location:          Mexico (remote)

Status:               Full-time

Reports to:       Latin America Regional Director

About Trickle Up:

Trickle Up is an international nonprofit organization dedicated to advancing economic inclusion for people living in extreme poverty. Through locally led partnerships and evidence-based approaches, Trickle Up supports women and families to build resilient livelihoods and pathways out of poverty. The organization operates across multiple regions, including Latin America, in close coordination with global teams.

Position Overview

The HR and Operations Coordinator for Latin America is responsible for managing and ensuring compliance with key human resources and operational processes across the region, including Mexico, Guatemala, and Colombia. Reporting to the Regional Director, the role serves as a regional focal point for HR administration, payroll coordination, labor compliance, personnel development and operational support, working closely with global HR, finance teams, and external service providers.

The position combines hands-on operational execution with regional coordination, ensuring consistency with global standards while adapting processes to local legal and cultural contexts. The role also supports logistics, procurement, IT coordination, and regional events, contributing to staff well-being and efficient regional operations.

Key Responsibilities

1.      Recruitment & Talent Acquisition (15%)

·       Support regional recruitment processes, including job postings, CV screening, and initial interviews.

·       Conduct salary benchmarking and tabulation by country and position.

·       Coordinate and harmonize onboarding processes across countries, ensuring alignment with global standards and local requirements.

2.      Payroll, Contracts, and Benefits Administration (30%)

·       Review and validate monthly payroll inputs in coordination with external payroll vendors and the finance team.

·       Coordinate employment contracts, amendments, renewals, and terminations in compliance with local labor laws.

·       Track and manage payroll-related incidents, including vacations, compensatory time, absences, sick leave, and personnel changes.

·       Administer regional benefits, including health insurance plans and statutory benefits, in coordination with providers and HQ.

3.      HR Policies, Records, and Compliance (20%)

·       Support the adaptation, implementation, and continuous improvement of HR policies and procedures across the region.

·       Ensure personnel files are complete, accurate, and audit-ready in compliance with local regulations.

·       Maintain up-to-date personnel records in BambooHR and SharePoint.

·       Coordinate compliance with workplace well-being, occupational health, and safety requirements in each country.

·       Formalize internal approvals related to staffing changes and personnel actions.

4.      Performance Management & Staff Development (15%)

·       Support the global HR team during the annual performance management cycle through BambooHR.

·       Guide supervisors in performance conversations, professional development planning, and staff growth discussions.

·       Coordinate and track trainings that support staff development and regional capacity-building.

5.      Administration, Procurement, IT, and Operational Support (5%)

·       Manage procurement of office and IT equipment for regional staff.

·       Coordinate with Global IT on system access, equipment provisioning, licenses, and basic technology support.

·       Maintain inventories of work devices and coordinate replacements or upgrades.

·       Provide general administrative and operational support for regional activities as needed.

6.      Event and Travel Logistics Coordination (5%)

·       Support the planning and logistical coordination of regional events, meetings, workshops, and trainings.

·       Coordinate documentation, vendor payments, expense tracking, and administrative follow-up related to events and travel.

7.      Internal and External Collaboration (10%)

·       Works closely with the Regional Director, Regional Finance Manager, and Global HR team to ensure alignment with organizational policies and standards.

·       Coordinates with external payroll, legal, accounting, and benefits providers in each country.

·       Acts as a liaison between regional staff and global operations, HR, IT, and finance teams.

Education Requirements

·       Bachelor’s degree in Human Resources, Business Administration, Psychology, Labor Relations, Organizational Development, or a related field.

·       Advanced level of written and spoken English (preferred).

·       Proficiency in HR, administrative, and digital management systems (e.g., HRIS, Bamboo, document management, collaboration tools).

Experience Requirements

·       At least 4–6 years of experience in HR administration and operations in a multi-country or regional context.

·       Strong experience coordinating labor compliance and payroll processes in Latin America, preferably across Mexico, Guatemala, and Colombia.

·       Experience working with external service providers (payroll, legal, benefits, accounting).

·       Prior experience in the nonprofit or international development sector is strongly preferred.

Knowledge and Skills

·       Solid understanding of HR operations, labor compliance, and payroll coordination in multi-country environments.

·       High attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously.

·       Ability to analyze HR and operational information to support informed decision-making and continuous improvement.

·       Strong planning, time management, and resource coordination skills.

·       Ability to collaborate effectively across departments, hierarchical levels, and external partners.

·       Cross-cultural sensitivity and experience working across time zones and diverse contexts.

·       Proactive, collaborative, and service-oriented approach.

·       Flexibility and adaptability in dynamic organizational environments, with the ability to operate under uncertainty.

Behavioral Competencies

·       Responsible, self-motivated, and able to work independently.

·       Proven ability to meet deadlines and deliver results.

·       Excellent interpersonal and communication skills.

·       Strong commitment to Trickle Up’s mission and values.

Compensation and working conditions:

We offer a competitive salary for this full-time position, which will be defined based on the selected person's previous experience.

To Apply: Please click on the "Apply for this Position" button at the bottom of this sheet and follow the instructions to upload your cover letter and resume. The application deadline is January 7/ 2026.

All offers of service provision will be subject to satisfactory references and appropriate screening checks, which include criminal records checks and other reference-check databases  Trickle Up participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this initiative, as part of the referencing process, we will request information from job applicants’ previous employers about any findings of sexual exploitation, abuse, or harassment during employment.  By submitting an application, you confirm your understanding of these recruitment procedures.