Housing Senior Support Consultant

Role can be remote or Hybrid, Subject to Location

Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges!
If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing.

This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!

What’s in it for you?

• Flexibility: Hybrid or remote working options.
• Variety: Work on a mix of technical troubleshooting, customer interaction, and proactive problem-solving.
• Growth: Develop deep product knowledge and progress into specialist or leadership roles.
• Impact: Help customers deliver essential housing services to communities.

Role Overview

• Work as part of a collaborative team resolving application support issues for NEC Housing and related components.
• Ensure issues are handled efficiently using ITIL best practice service processes.
• Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).

Key Responsibilities

• Provide technical assistance, application support, and usage guidance to NEC customers.
• Investigate and resolve application issues, working toward SLA targets.
• Translate customer requirements into workarounds and fixes.
• Develop and maintain technical support documentation and procedures.
• Deliver proactive support services (ITIL Problem Management).
• Identify opportunities for additional services and solutions.

Essential Skills

• Strong SQL skills for querying and managing database content.
• Experience supporting applications deployed via web technologies.
• Good understanding of service delivery within defined SLAs.
• Excellent customer relationship and communication skills.
• Experience with NEC Housing is highly desirable

We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or housing system administration, we want to hear from you!

Desirable Skills

• Knowledge of operating systems (Windows Server, Linux, UNIX Solaris).
• Familiarity with APIs, Business Objects, and integration tools.
• ITIL v4 Foundation certification.
• Awareness of software development principles within ISO 9001 environments.
• Intermediate or advanced Microsoft Office skills.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.