Housing Assistant

Under general supervision of the Manager and New York City Housing Authority (NYCHA) Leased Housing Department policies and procedures, the Housing Assistant will perform work in a timely and efficient manner to ensure prompt response to program requests while maintaining compliance with applicable policies, procedures, and regulations.

Specific duties include, but are not limited to:

1. Process case suspensions, terminations, move-outs, and restorations in accordance with program policies, state and federal regulations, and HUD guidelines.
2. Conduct case reviews, including verification of household composition and income calculations.
3. Process participant transfer requests in compliance with established procedures.
4. Evaluate and process reasonable accommodation requests and payment adjustments.
5. Perform income and employment verifications using appropriate third-party documentation methods.
6. Create, review, and process payment adjustments accurately and timely.
7. Communicate program rules, regulations, and requirements to current and former participants clearly and professionally.
8. Review, respond to, and process information requests and correspondence.
9. Identify system performance issues and recommend enhancements or process improvements related to case management.
10.Maintain accurate and complete case documentation in the program system.
11.Perform other related duties as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

HOUSING ASSISTANT (HA) - 80201

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.