Housekeeping Manager - Splendido Mare a Belmond Hotel Portofino

Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.

We are looking for an Housekeeping Manager to join our Housekeeping team.

The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.

Main duties and responsibilities:

- Supervise housekeeping operations in all areas

- Ensure the hotel maintains the highest standards of cleanliness, hygiene, and aesthetic appeal.

- Train and manage housekeeping staff to ensure they provide top-level services while adhering to company policies.

- Conduct regular performance evaluations of staff and provide constructive feedback to support their professional development.

- Develop and implement training programs for new hires as well as ongoing training for existing staff.

- Establish and enforce standard operating procedures (SOPs) for cleaning and maintenance tasks to ensure consistency across all areas of the hotel.

- Monitor daily operations to ensure all housekeeping activities are carried out efficiently and promptly.

- Ensure guest rooms, public areas, back-of-house areas, and grounds are maintained according to established cleanliness and quality standards.

- Coordinate with other departments such as maintenance, front office, and laundry services to ensure seamless operation.

- Prepare annual budgets for the housekeeping department in collaboration with financial managers.

- Manage inventory levels of cleaning supplies, linens, uniforms, equipment, etc., ensuring adequate stock while controlling costs.

- Implement quality assurance measures to regularly inspect facilities for cleanliness and maintenance issues.

- Address any guest complaints regarding housekeeping service promptly and efficiently.

- Stay updated on the latest trends in cleaning technology and sustainability practices to continually improve service delivery.

- Promote environmentally friendly cleaning practices throughout all operations under supervision.

- Ensure compliance with all local laws regarding health and safety in hospitality settings.

- Provide regular reports on key performance indicators (KPIs), challenges faced, solutions implemented, and suggestions for operational improvements.

Requirements

• Extensive experience in luxury hotel housekeeping management.   
• Bachelor’s degree in Hotel Management or a relevant field preferred.  
• Demonstrated leadership skills with a track record of developing high-performing teams.  
• Strong organizational skills with an ability to multitask efficiently in a fast-paced environment.  
• Excellent communication skills both verbal and written.  
• Proficient in English and Italian.
• Solid experience and knowledge of Leading Quality Assurance (LQA) standards

Other requirements:

• Effective communication, emotional intelligence, adaptability
• Collaboration: be able and willing to work as a team player
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

Benefits

Belmond and you:

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 1, Housekeeping Manager
• Start date: July 2025 End date: January 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path.
• Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR
• Accomodation, including breakfast, staff cantine
• Bus ticket as benefit for the contract period
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverage

About Belmond:

• Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
• Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
• Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.