Job Description
- Respond to guest reservation inquiries, create accommodation estimates, and follow up via email and phone.
- Maintain website, reservation software, and OTA listings accurately and up to date.
- Book service providers according to the needs of staying guests.
- Handle inquiries and reservations from travel agencies and OTAs via email and phone.
- Manage guest service billing and payments.
- Support front desk staff, especially assisting with communication in Japanese.
- Confirm reservations and transfer revenue to the owner's account using reservation software.
- Regularly check competitors' offerings and latest deals while monitoring the local market.
- Efficiently prepare seasonal rates and sales packages to maximize sales.
Required Skills
- Proficiency in English at a business level or higher, with additional language skills in Chinese or Japanese preferred
- Basic proficiency in computer operations and Microsoft Office applications, as well as familiarity with tablets, smartphones, and professional email communication
- Previous experience in the hospitality industry, particularly in customer service-oriented roles
- Strong problem-solving abilities and a proactive approach to addressing guest needs
Preferred Qualifications
- Experience with RoomBoss or customer relationship management (CRM) systems
- Possession of a valid driver’s license and/or international driver’s license
What we offer / Employee Benefits
- Salary starting from 250,000 yen - 350,000 yen.
- Bonus scheme - outcomes based on personal and business performance.
- Commuting allowance of 10,000 yen monthly.
- 10 days Annual leave after 6 months of employment.
- 5 days sick pay after 3 months’ probation period.
- Social Insurance: full coverage under Japan's social insurance system.
- Japanese working visa sponsorship, available to certain candidates.
- Annual holidays: 115-120 days off per year (in accordance with company calendar), maternity/paternity leave.
Apply now
If you would like to apply and are excited about joining one of the most successful teams in the area, we encourage you to take the next step. Please send your resume and cover letter to [email protected] or use the button at the top right to apply online. We will review your application and contact you if your skills align with what we’re looking for.
Even if you do not see a job posted that fits your qualifications, we would love to hear from you! Please send your resume and cover letter to [email protected] and we will contact you to see if there are any suitable opportunities available.
