Home Manager, Napa Valley

About the Role

The Home Manager is the in-market steward of Pacaso homes, responsible for the physical, operational, and financial performance of a portfolio of luxury residences. This role ensures homes are consistently stay-ready, aligned with Pacaso Home Standards, and proactively maintained, while serving as a key partner to Owner Services, Internal Maintenance, Accounting, and third-party vendors.

Home Managers operate with a preventative mindset, owning home readiness, vendor execution, work order oversight, and asset-level financial accountability to deliver a seamless owner experience.

Key Responsibilities

Home Readiness & Standards

• Ensure homes consistently meet Pacaso Home Standards for cleanliness, safety, and functionality
• Maintain accurate Home Status Reports to support Owner Services arrival communications
• Conduct routine inspections, system validations, and seasonal preparedness planning
• Manage home inventory, consumables, and home manuals/access documentation
  
  

Maintenance & Work Order Ownership

• Own end-to-end work order oversight across internal maintenance and vendor partners
• Support Pacaso’s Internal Maintenance team with scoping, prioritization, access coordination, and quality validation
• Coordinate external vendor work when issues fall outside internal scope
• Track open work orders through completion and root-cause resolution
  
  

Vendor & Field Operations Management

• Manage recurring service vendors (cleaning, pool, landscape, pest, HVAC, etc.)
• Conduct service audits and onsite walks to ensure quality, reliability, and cost efficiency
  
  

Owner Support & Escalations

• Partner with Owner Services on escalated or complex owner issues requiring in-market expertise
• Ensure urgent stay-impacting concerns are resolved quickly and professionally
  
  

Financial & Asset Accountability

• Review and approve home-level invoices and bill-backs
• Complete month-end budget-to-actual reviews and flag cost variances
• Support annual budgeting and prepare quarterly home financial reporting
  
  

Operational Integrity & Community Partnership

• Maintain accurate documentation across inspections, work orders, and resolutions
• Collaborate cross-functionally with Maintenance, Sales, Accounting, and Owner Services
• Serve as a local liaison with HOAs, neighbors, and community partners as needed

Qualifications

• 4–7+ years in property management, hospitality operations, or asset management
• Strong experience with vendor oversight, maintenance coordination, and home operations
• Working knowledge of home systems (WiFi, HVAC, smart home tech, pools, access controls)
• Highly organized, owner-first, and calm under pressure
• Ability to operate independently with flexibility for urgent or weekend needs

Compensation

• The overall market range for this role is $80,000- $90,000 for this position, with a competitive equity package and total compensation evaluated bi-annually.