Home Health Care Navigator

Overview

Otterbein Hospice provides services for clients and their families, complimenting already strong independent senior services, outpatient capabilities and clinical facilities. Otterbein Hospice provides professional, personalized, and holistic medical care to ensure physical, emotional, and spiritual comfort.

At Otterbein Hospice, our dedicated and compassionate team is here to help clients and families through all stages of life’s journey. Hospice is a philosophy of care for those facing life-limiting illnesses, as well as their families and caregivers. The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.

Providing a high level of personalized care, Otterbein Hospice is guided by Otterbein’s nearly century-old tradition of faith-based ministry, clinical skills and strong community ties.

Otterbein is a not-for-profit, faith-based ministry that is a national leader and innovator in retirement living communities and long-term care.  Otterbein is seeking a Home Health Care Navigator, to assist in the growth of our Home Health ministry. The position will be responsible for Bellefontaine, Marysville, Dublin and New Albany, Ohio. 

If you're looking for an opportunity to serve in a mission-focused ministry committed to transforming the model of elder care delivery across the United States, this opportunity is for you.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

The role of the Home Health Care Navigator is to drive post-acute skilled Home Health service census results for the Bellefontaine/Marysville/Dublin/New Albany Ohio areas. The position will work with the Otterbein Small House Neighborhoods, Otterbein SeniorLife Communities (IL/AL/SNF), local skilled nursing facilities, and hospital systems.  Additional duties may include participation in the Chambers of Commerce, social/business groups, senior centers and churches in the assigned territory. This position is full time, 40 hours per week. 

Responsibilities

• Establish and fully develop relationships with assigned contacts (administrators, doctors, social workers, and discharge planners) to drive referrals for patients needing skilled home care services.
• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted locations.
• Monitor and maintain targeted census to meet financial goals and assure financial stability for the ministry.
• Assist in the development and implementation of the marketing plans for SW Ohio.
• Assess potential referrals or potential admissions and work to admit the patient to Otterbein Home Health. This will include gathering the required orders, documentation and communicating with physicians to obtain signatures as needed. 
• Distribute brochures, fliers and other promotional items to referral sources in the targeted areas.
• Work closely and collaboratively with the community and Otterbein team members to ensure an easy transition of patient onto Otterbein Home Health services.
• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals and/or admissions.
• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for referral source.
• Performs any other duties as assigned.

Skills

• Recognize the autonomy and dignity of all patients/residents.
• Communicate a sense of caring, concern, and dignity for patients/residents.
• Understand how to place decision-making in the hands of the patients/residents when appropriate.
• Make prompt and accurate judgments with regard to patients/resident’s care and emergencies.
• Work and communicate effectively as part of the self-directed marketing work team.
• Interest in caring for the quality-of-life needs of patients/residents.
• Establish excellent relationships and ongoing communications with community and ministry personnel in referral marketing, management and decision-making roles.

Qualifications

• Education: BA/BS preferred; plus, three to five years of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting.
• Experience
• Knowledge of data management (customer relationship management) programs preferred.
• LPN is required
• RN, or social worker with experience as a clinical liaison (preferred).
• Excellent organizational/planning/time management skills.
• Outstanding verbal and written communication skills to connect with referral partners and patients/residents.

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

 *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Home Health Care Navigator at Otterbein!