- Review issues submitted by QC Operators to determine validity, accuracy, and severity
- Compile issues into a comprehensive report and deliver to clients before deadline
- Act as a resource to QC Operators regarding QC issues and A/V equipment set-up
- Escalate issues to management as needed
- Perform functionality, A/V linear, and compatibility QCs
- Assign projects to team members for the current and following day, to ensure projects are completed by deadline
- Receive, process, and track physical media assets – check discs, hard drives, burned media discs, etc. and input them into internal database
- Respond to clients’ inquiries
- Act as back-up for Day Shift Supervisor, working an earlier shift when Day Shift Supervisor is out
- Provide and/or coordinate training for new hires
- Provide ongoing feedback and training to QC Operators
- Under the guidance of the department Director, keep QC test procedures up-to-date and adjust steps as needed
- Conduct bi-weekly firmware checks on all players and monitors and update as needed, and keep track of updates current
- Troubleshoot issues with A/V equipment and station computers; escalate issues to management, engineering, or IT as needed
- Miscellaneous occasional admin duties, including answering the phone and the back receiving door
- Minimum 3 years previous supervisory experience
- Minimum 5 years’ experience in the Postproduction, Home Entertainment, or Media industry
- Experience utilizing various devices for both physical media and streaming playback (set top boxes, gaming systems, streaming media players, etc.)
- Experience with FileMaker
- Proficiency in Excel
- Deep understanding of DVD & Blu-Ray production processes, Surround Sound, Dolby ATMOS, HD, UHD, and regional products (domestic and international), etc.
- Excellent verbal and written communication skills
- A love of television and movies and a genuine curiosity about the technology involved in creating them
Location: Burbank, California
Employment Type: Full-Time, On-Site
Schedule: Swing Shift
Salary: $24.00-25.00 Per Hour
