Helpdesk Tech I

Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

Essential Functions

• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as;
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, imaging and services)
• Licensing (provisioning and deprovisioning)
• Assigning hardware, testing, provisioning, and shipping to employees and contractors
• Enrolling computers in security devices (e.g. MDM, EDR, etc.)
• Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
• Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
  Auditing (Users and Accounts)
  

MINIMUM QUALIFICATIONS 

• Basic Knowledge of Okta User/Group Management
• Basic Knowledge of Google Workspace User/Group Management/Administration
• Basic Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Basic Knowledge with Networking Technologies
• Basic Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi-lingual preferred)

EXPERIENCE REQUIREMENTS 

• 1 year in similar Helpdesk role or 2 years in technical support
• 1 year with Google Apps for Business or similar service
• 1 year with Okta or similar service

EDUCATION REQUIREMENTS
High school diploma
CompTIA A+, Network+, and/or Tech+ or similar preferred

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

Our base pay range is $22/hr-31/hr for this role
Please note the range listed is just one component of a competitive compensation package which includes a company stock plan

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.