Provide exceptional IT service and support by installing, configuring, and maintaining systems while collaborating closely with global IT teams.
About the Role
TransPerfect and its growing family of companies are seeking an energetic and detail-oriented Helpdesk Support Specialist to join our Seoul office. This position is ideal for an experienced IT professional with at least 3 years of technical support experience, who thrives in a fast-paced, global enterprise environment. The successful candidate will provide hands-on technical support, ensure smooth day-to-day IT operations, and collaborate closely with global IT teams to deliver world-class service.
About You
You are a proactive, customer-focused professional who takes pride in delivering quality IT support. You enjoy troubleshooting, learning new technologies, and collaborating with colleagues across global offices.
You are:
A creative thinker – curious, resourceful, and eager to explore solutions.
A hard worker – reliable, organized, and dedicated to excellence.
An innovator – open to improvement, new ideas, and smarter ways of working.
Key Responsibilities
Provide exceptional IT service and support to TransPerfect employees in the Seoul office and other global locations.
Install, configure, and maintain Windows and macOS systems, including hardware, software, and peripheral devices (printers, scanners, USB devices, etc.).
Respond promptly to daily support requests, ensuring timely and effective problem resolution.
Diagnose, analyze, and resolve desktop hardware and software issues for a diverse range of users.
Maintain detailed documentation and an accurate inventory of computing equipment and peripherals.
Escalate complex technical issues to senior IT staff or management as needed.
Build, image, and deploy new desktops and laptops according to company standards.
Qualifications & Experience
Bachelor’s degree or equivalent professional experience.
3 years of experience performing Helpdesk or IT support functions.
Strong knowledge of Microsoft Windows 10/11 Pro and macOS.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.).
Basic understanding of networking and connectivity (DHCP, DNS, cabling, etc.).
Experience with virus and malware removal.
Familiarity with Helpdesk/Ticketing systems.
Working knowledge of Microsoft Active Directory (user management, password resets, etc.).
Ability to image and deploy Windows-based systems.
Strong diagnostic and hardware troubleshooting skills.
Excellent written, verbal, and interpersonal communication skills.
Outstanding customer service orientation and attention to detail.
Ability to thrive in a dynamic, fast-paced, and collaborative environment.
Language skills: Native proficiency in Korean and the ability to express yourself in English, both in speaking and writing.
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