Helpdesk Engineer

The Helpdesk Engineer is responsible for the IT Helpdesk, which serves the whole company. Their primary responsibilities are to ensure employee satisfaction with IT services within Intento and to facilitate vendor management for general (i.e., no production-related) SaaSes

Responsibilities: 

• Processing and resolution of a range of support questions and issues that come via Slack, Linear and Jira Service Management

• Building and augmenting our internal Knowledge Base so that recurring solutions are documented to reduce resolution time

• Configuring Linear and Jira Service Management to improve employee experience and provide reports

• Implementing, supporting, and improving automation tools intended to be used by employees (for example, simple UI to create a project in Google Cloud and configure it properly)

Requirements

Required:

• Fluent written and spoken English (Upper-Intermediate as a minimum)

• Basic experience with MacOS and Windows administration (resolving simple problems with non-production systems and employee laptops)

• Ability to convey technical information effectively and analyse technical issues

• Excellent oral and written communication skills

• Excellent helpdesk service skills

• Desire to help all users regardless of their qualifications

• Remote work experience

Preferred:

• Any certification/significant experience in the following areas is a plus:

  • Automatization with LLM agents

  • Microsoft Windows administration

Time Zone Preferences: Preferably located in or willing to work in a time zone within +/- 3 hours of (CET) to facilitate collaboration with the majority of the team.

Why Join Us?

At Intento, we are redefining the future of translation and multilingual AI. Join us, and be a part of this groundbreaking journey where innovation meets excellence. Intento is a diverse team of over 80+ talented individuals working remotely from different parts of the world.

We value our employees and strive to create a work environment that promotes collaboration, flexibility, and growth. As part of our commitment to our team, we offer competitive salaries, a flexible remote culture, and a supportive and collaborative work environment.