Helpdesk Coordinator

Job Title: Helpdesk Coordinator

Location : Plano, TX

Duration : 6+ Months

Role Overview:

We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.

Key Responsibilities:

•       Serve as the primary contact for helpdesk support during decommission.

•       Log, track, and resolve user issues efficiently.

•       Escalate complex problems to technical teams and follow up on resolutions.

•       Maintain accurate records of helpdesk activities and prepare reports.

•       Ensure compliance with organizational standards and SLAs.

Required Skills:

•       Experience in helpdesk or support coordination roles.

•       Strong organizational and communication skills.

•       Ability to manage multiple tasks in a fast-paced environment.

•       Familiarity with ticketing systems and IT support processes.

All your information will be kept confidential according to EEO guidelines.