Hi, We're Centerfield.
Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as
Business.com and
BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.
Summary of the Position:
We are looking for a Helpdesk Administrator to provide technical support to users in an efficient and accurate manner. You will be considered a Centerfield front liner, solving basic technical problems and providing support for all assigned areas. The goal is to ensure customer value is maintained to the standards set forth by the company.
Essential Duties:
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem-solving process
Follow up with users, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk processes, products, and services
Required Skills, Abilities & Knowledge:
Bachelor Degree in Information Technology, Computer Science or equivalent
Proven working experience in providing helpdesk support
Proficiency in English Language
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at
https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
