Provide technical support and training for new hires in a fast-paced professional services environment, enhancing staff proficiency with various technology tools and applications.
Position Summary:
We are seeking a knowledgeable and service-oriented Help Desk & Training Specialist to support employees in a fast-paced Professional Services environment. This role is responsible for providing technical support, onboarding and training new hires, and ensuring staff are proficient with firm systems, software, and technology tools. The ideal candidate understands the urgency, confidentiality, and client-service mindset required in professional services organizations.
Responsibilities:
Help Desk & Technical Support
Provide Tier 1–2 help desk support for hardware, software, and system-related issues
Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripherals
Support common professional services applications (e.g., document management systems, time & billing, CRM, Microsoft 365)
Manage user accounts, permissions, and access requests
Escalate complex issues to internal IT teams or external vendors as needed
Track, document, and resolve support tickets in a help desk or ticketing system
Training & Onboarding
Conduct technology onboarding sessions for new hires
Develop and deliver training materials, user guides, and quick-reference documentation
Train employees on firm systems, workflows, and best practices
Provide one-on-one or group training sessions as needed
Reinforce cybersecurity, data security, and acceptable use policies
Process Improvement & Collaboration
Identify recurring issues and recommend training or system improvements
Partner with IT, HR, and management to improve user experience and technology adoption
Assist with system upgrades, software rollouts, and technology changes
Maintain accurate documentation of processes and training materials
Latitude Inc. is a Human Resource Consulting Firm providing staffing solutions and government services for companies and the public sector. They offer industry-specific consulting, contract, contract-to-hire, and permanent placement services across IT,...
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