Emsi Burning Glass
Help Desk Technician I - 1023
TLDR
The Help Desk Technician I role provides first-level technical support and improves user experience by assisting with IT-related inquiries and delivering training.
Major Responsibilities:
Education and Experience:
Provide first-level technical support for hardware and software issues, escalating complex problems as needed
Assist employees with IT-related inquiries, troubleshooting, and system usage guidance
Perform hardware maintenance and repairs for devices such as laptops, workstations, and printers
Install, configure, update, and troubleshoot software applications
Maintain accurate documentation of support requests, issues, and resolutions
Deliver basic IT training to improve user self-sufficiency
Support IT security policies and ensure compliance to protect company systems and data
Manage IT inventory, including tracking hardware/software and handling asset management
Associate degree in Information Technology, Computer Science, or a related field or
At least 1 year of experience in a help desk or technical support role
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Emsi Burning Glass delivers comprehensive labor market analytics and economic insights through user-friendly web applications and tailored reports. Targeting higher education institutions and workforce development agencies, their solutions empower clients to navigate the job market landscape effectively and drive economic growth.
- Founded
- Founded 2000
- Employees
- 201-500 employees
- Industry
- Professional Services
Help Desk Technician