Role: Help Desk Support Specialist
Location: South Africa
Job Type: Contractor
Work Hours: Monday - Friday 01:00 AM - 09:00 AM SAST
Salary Range: Negotiable based on experience
About the Company
Our client is a leading Managed Service Provider dedicated to providing top-notch IT services to businesses. With a focus on honesty, knowledge, and exceptional customer service, the company prides itself on delivering outstanding technical support and solutions to its clients.
Role Overview
Our client is seeking a highly skilled Help Desk Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for managing all technical support operations with a primary focus on Microsoft 365 administration. This role is ideal for individuals with extensive IT experience who excel in autonomous environments and possess strong leadership qualities.
Key Responsibilities
- Set up and manage Microsoft 365 tenancies, including user creation, shared mailbox setups, Exchange rules, and domain integrations.
- Install, configure, and troubleshoot Microsoft 365 applications on PCs (Outlook, OneDrive, Teams, etc.).
- Provide first-class phone, email, ticketing, and remote support, ensuring exceptional customer experience.
- Troubleshoot Windows PCs and occasionally Macs.
- Utilise ticketing systems to log and manage client issues efficiently.
- Take total ownership of all technical support operations, demonstrating autonomy and responsibility.
- Leverage AI tools, scripting, and automation to optimise IT workflows.
- Identify opportunities for process automation to enhance efficiency.
Requirements
- Extensive experience working with Microsoft 365 products and tenancy management.
- Exceptional troubleshooting skills in Windows PCs and email setup (SMTP, POP3, IMAP).
- Strong communication skills with a flawless English level, both written and verbal.
- Proficiency in ticketing systems and managing IT support requests.
- At least 1 year of experience in a similar MSP or Help Desk role.
- Nice-to-have skills include knowledge of domain registrars, hosting platforms, scripting, and Azure.
Benefits
- Autonomous role - work independently with minimal supervision.
- Opportunity to lead and take full ownership of technical operations.
- High-level training and ongoing development.
- Dynamic team environment with a focus on core technical needs.
- Significant growth opportunities with the potential for leadership responsibilities.
- Team-focused company culture fostering growth and long-term commitment.
If you are a Microsoft 365 expert with strong problem-solving skills and a business-owner mindset, we invite you to apply for this exciting opportunity!
