Client: FL Government Agency
Position: Help Desk Support - Computer & AV Technician
Term: ASAP - June 2026 with renewals
Pay: $25/Hr - $27/Hr
Location: Tallahassee, FL
Education:
A high school diploma or equivalent with at least journey-level work experience in Audiovisual Support with apprentice-level experience in supporting Information Technology. Some academic or vocational level education is preferred.
Experience:
- Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
- Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
- Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
- Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
- Ability to plan, organize, manage and track projects
- Ability to communicate effectively both verbally and in writing
- Ability to read, understand, and comply with the department's policies
Responsibilities:
- Plan, organize, and implement the maintenance and operation of sound equipment, video projectors, cameras, microphones, sound consoles, speakers, IT equipment, and other technical systems used during events
- Maintain and test audiovisual equipment and perform basic troubleshooting
- Provide support for live digital meeting technologies such as Microsoft Teams or Zoom
- Apply basic principles of operational support of computer hardware and software
- Oversee operation and quality of computer training classroom to ensure equipment is in good condition
- Evaluate equipment needs and notify supervisor of the need to repair or replace as well as handle the contacting of relevant service providers to complete repairs
- Ensure that sufficient spares are stocked to maintain or replace parts and equipment, including consumables
- Be on-site to assist in performances and deal with technical emergencies or issues as required. This may include after-hours
- Utilize proper safety practices and procedures in line with the use of A/V equipment and related cabling
- Perform other related duties pertaining to Audiovisual and Information Technology Support as requested by Supervisor
- Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning
- Assists the Workstation Support Supervisor in the troubleshooting of specialized applications
- Assists with standard workstation support issues and PC replacements as needed
