What you will do:
Provide first-level technical support to end users via phone, email, chat, or in-person
Escalate complex issues to senior IT staff
Troubleshoot hardware, software, and network issues under supervision.
Assist in setting up and configuring workstations, laptops, mobile devices, printers, and peripherals.
Help maintain and update IT documentation, Help Desk tickets (JIRA), knowledge base articles, and asset inventory
Support onboarding tasks such as account setup (active directory, Azure), password resets, and application access
Work with Software systems like Office 365, Windows, Ubuntu, Active Directory, Azure, Entra, Intune, Crowdstrike, ThreatLocker, N-able
General Qualifications:
Being awesome! Be the kind of person you want to work with!
Currently enrolled in a Bachelor's degree program in IT related field
Proficiency in Microsoft Office 365 suite
Knowledge of Networking
Strong troubleshooting skills
Excellent communication skills, working with technical and non-technical team members
Layup is an equal-opportunity employer. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance.
ITAR Requirements - To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR
here.
