We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there’s no limit to what we can achieve
Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:
Key Responsibilities
Your Day-to-Day Activities
- Provide day-to-day IT operational support.
- Provide resolution to the issues raised by the users.
- Provide maintenance to company owned IT equipment.
- Document procedures, guidelines, and projects where you are participating.
- Manage internal IT applications.
- Communicate and coordinate with IT vendors when required.
- Provide advice, evidence and guidance during audit engagements.
- Oversee IT-related workspace setup, ensuring optimal placement of networking equipment, workstations, and meeting room technology.
- Ensure compliance with workplace safety, IT infrastructure, and accessibility standards.
- Work closely with IT and Facilities teams to maintain a well-equipped and functional workspace.
Must-have Skills
4-5 years of experience with the following skills:
- IT Helpdesk Engineer, Support Engineer, SysAdmin or related experience.
- Strong communication skills in English.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Experience in facility maintenance, repair, and project management.
- Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
- Knowledge of operating systems (Mac OS / Windows).
- Proficiency in hardware solutions, and diagnostics:
- Computers and mobiles
- Printers and
- Other peripherals (Mice, keyboards, etc.)
Nice-to-have:
-
AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Basic knowledge of building maintenance coordination, facilities, and services.
- Basic knowledge in Networking.
- Industry related certifications (ITIL, Network+, A+, CCNA, etc).
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
Find out more about our culture here.
