Help Desk I

Guadalajara , Mexico

AI overview

Support daily IT operations by resolving user issues, maintaining equipment, and managing internal applications while collaborating in a vibrant and professional environment.

We are
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.

With the right people and the right ideas, there’s no limit to what we can achieve

Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:

Key Responsibilities

  • Provide day-to-day IT operational support

  • Provide resolution to the issues raised by the users.

  • Provide maintenance to company owned IT equipment.

  • Document procedures, guidelines, and projects where you are participating.

  • Manage internal IT applications.

  • Communicate and coordinate with IT vendors when required.

  • Provide advice, evidence and guidance during audit engagements.

Nice to Have

  • Basic knowledge of Linux and Windows, mainly iOS.

  • Basic knowledge in Networking.

  • Basic python scripting.

  • Industry related certifications (ITIL, Network+, A+, CCNA, etc.)

What we offer:

  • A High-Impact Environment
  • Commitment to Professional Development
  • Flexible and Collaborative Culture
  • Global Opportunities
  • Vibrant Community
  • Total Rewards

Find out more about our culture here.

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Report this job
Apply for this job