Healthcare Virtual Assistant - Full Time

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully! Healthcare Virtual Assistant - Full Time Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Healthcare Virtual Assistant - Full Time to start immediately Healthcare Virtual Assistant - Full Time Client's Industry: Telehealth / Healthcare (GLP-1 Weight Loss, Medical Services) Schedule: Initial training: 8:00 AM – 4:00 PM PT (Mon–Fri) Post-training schedules vary Offer: 47,500 - 51,500Php monthly  Tasks:  Refills SpecialistProcess medication refill requests Communicate with patients via text and phone Navigate CRM and integrated tools Insurance & Prior AuthorizationsHandle prior authorizations Work with insurance platforms and verification tools Coordinate approvals and documentation After-Hours Customer Support Respond to patient messages during evenings and weekends Maintain brand tone (friendly, non-scripted, American texting style) Escalate medical issues appropriatelyHIPPA Compliant Tools:  GoHighLevel (GHL) – primary CRM  CoverMyMeds – insurance & prior authorizations  Integrated healthcare and messaging tools within GHL Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps Benefits: • Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay Salary Range: PHP47,500 - PHP51,500