Job Title: Scheduling & Care Coordination Specialist
Location: Fully Remote
Employment Type: Full-Time
Position Overview:
We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment, especially in a healthcare setting.
Key Responsibilities:
- Scheduling Management
- Develop and maintain accurate schedules for clinicians and clients
- Ensure appropriate client-to-clinician ratios
- Serve as the primary point of contact for scheduling inquiries from clients and staff
- Assessments Coordination
- Schedule assessments and reassessments in a timely and organized manner
- Care Coordination
- Coordinate care across multiple disciplines
- Arrange substitute clinicians when needed to ensure uninterrupted services
- Client & Staff Communication
- Answer incoming calls and respond to inquiries with professionalism and urgency
- Maintain consistent and clear communication via phone and email with families and staff
- Record & Document Management
- Maintain and audit client records for accuracy and compliance
- Ensure timely documentation and updates in relevant systems
- Reception Oversight
- Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
- Front-End Billing & Authorization Management
- Verify insurance benefits and monitor ongoing eligibility
- Track changes in coverage and authorization status
- Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking
Requirements
- Proven experience in scheduling, administrative support, or healthcare coordination
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
- Prior experience in a healthcare or therapy-based setting is a plus
