We are seeking an experienced Healthcare IT Implementation Manager to lead complex, end-to-end implementations of healthcare technology solutions for U.S. provider, payer, and health system clients. This role requires deep expertise in healthcare integrations, interoperability standards (HL7, FHIR), EHR platforms, and Agile delivery models.
The Implementation Manager will act as the primary bridge between client stakeholders and internal Engineering, Product, Integration, and Support teams—owning client onboarding, technical integrations, go-lives, and post-implementation stabilization.
- Lead end-to-end healthcare IT implementations from discovery through go-live and stabilization
- Own implementation plans, timelines, milestones, risks, and issue resolution
- Manage multiple concurrent implementations while ensuring quality and on-time delivery
- Oversee integrations involving EHR/EMR platforms (Epic, Cerner, Meditech, Athena, Allscripts)
- Lead technical discussions on HL7 v2/v3, FHIR, C-CDA, APIs, interfaces, and data mapping
- Partner with Engineering to validate workflows and data exchange logic
- Serve as the primary client point of contact
- Translate clinical and business needs into technical implementation plans
- Facilitate solution design sessions and executive communications
- Work in Agile/Scrum environments with Product, Engineering, QA, and DevOps teams
- Support sprint planning, backlog grooming, and release coordination
- Ensure HIPAA and HITECH compliance
- Drive UAT, cutover planning, go-live execution, and hypercare support
Requirements
- 8+ years of U.S. Healthcare IT implementation experience
- Strong expertise in HL7, FHIR, APIs, and healthcare integrations
- Hands-on experience with EHR/EMR systems
- Excellent client-facing and communication skills
- Experience with healthcare SaaS or digital health platforms
- Agile, PMP, or SAFe certification
- Cloud platform experience (AWS, Azure, GCP)
- Successful on-time go-lives with stable integrations
- High client satisfaction and strong stakeholder trust
- Scalable and repeatable implementation processes
Steer Health is on a mission to modernize patient experience with its user-friendly healthcare telemedicine enterprise that empowers healthcare providers to deliver personalized patient care in real-time resulting in new practice revenues, enhanced staff efficiencies, and higher levels of patient satisfaction.. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down.We believe our opportunity is huge. Every Medical group and hospital in the world suffers from patient engagement problems. Traditional EHR products approach the problem with old solutions that breed inefficiency and ultimately can’t help hospital and practice admins to deliver care to patients in a secure manner.Steer Health provides a modern solution that addresses these data silo & EHR shortcomings. Steer Health helps healthcare enterprises harness the value of our all-in-one virtual care platform, by adding the patient outreach tools and 24x7 support that meet all virtual care needs. Ultimately, Steer Health helps organizations deliver superior care anywhere resulting in new revenues and enhanced staff productivity.
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