Health Tech Customer Support, Remote/ WFH

Zeel, a leading provider of trusted health and wellness services,  enabled and delivered with our technology, is seeking a smart and innovative associate to join our Support team. Support Representatives are the face of Zeel and the voice of our customers. You will interact with a wide range of clients, including customers, medical patients, VA Medical Centers, and health providers in the Zeel network, as well as other departments internally.    

In this role, you’ll ensure every interaction reflects Zeel’s commitment to a superb, 5-star consumer experience. You’ll assist clients and patients looking to book wellness and medical services, troubleshoot issues, manage multiple lines of communication, and proactively solve problems. The role requires exceptional multitasking abilities and strong communication skills. 

This role is well-suited for professionals who are smart, curious, adaptable, and eager to grow within a mission-driven, tech-enabled company.

  This is a fully remote/ work from home position; however, you must be physically located within the United States.

What you’ll do

• Serve as the front line of Zeel by delivering high-quality support across phone, text, live chat, and email
• Assist customers and patients with booking wellness and medical services
• Troubleshoot issues, manage multiple conversations at once, and proactively resolve problems
• Handle escalations with professionalism, empathy, and sound judgment
• Coordinate and schedule appointments with providers in the Zeel network
• Escalate critical or time-sensitive issues to the appropriate internal teams
• Document interactions clearly and accurately
• Collaborate cross-functionally with teammates and other departments on process improvements and projects

What we’re looking for

• 1–3+ years of experience in customer support, operations, hospitality, healthcare, or a related role (internships and strong entry-level experience considered)
• Excellent written and verbal communication skills
• Strong multitasking and problem-solving abilities
• Empathy, emotional intelligence, and the ability to de-escalate difficult situations
• Comfort working with ticketing systems such as Zendesk or Kustomer (or similar tools)
• Familiarity with HIPAA or willingness to learn quickly
• A customer-first mindset — we measure success through CSAT and NPS
• Sound judgment and professionalism in high-pressure situations

Benefits include

• Generous PTO
• Medical, dental & vision benefits 
• 401K (with company match) 
• Fully remote/WFH 
• Complimentary/discounted massages

About Zeel

At Zeel, we're more than just a health and wellness platform; we're a team that thrives on collaboration, integrity and innovation. We offer a supportive environment of hands-on professionals in a purpose-driven culture. We're passionate individuals ready to tackle challenges, learn from one another, and create a next-generation health and wellness company based on non-opioid pain management and cutting-edge technology. Zeel allows customers and patients to seamlessly book in-home treatments through a nationwide network of 11,000 providers. Through massage therapy, physical therapy, AI-powered exercise, and behavioral therapy, we lift people out of mental and physical pain without the devastating side effects of prescribed and over-the-counter medications. We take special pride in serving our nation's veterans through VA Medical Centers in more than 20 states. 

If you are looking for a place where your work can impact hundreds of thousands of Americans in need of care, consider joining us in our mission. 

Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.