Health Coach Manager | Michigan

We are looking for a Health Coach Manager, to join our team in our Michigan Market! Reporting to our Senior Manager of Care Operations, this role is central to supporting our frontline Health Coaches, strengthening performance, and ensuring patients receive compassionate, high-quality care. You will lead with empathy, clarity, and accountability—helping people grow while keeping our mission front and center. 

What You’ll Do 

As the Health Coach Manager, you will play a pivotal role in developing people, driving performance, and reinforcing a culture rooted in trust and purpose. You will partner closely with care teams to ensure Health Coaches feel supported, equipped, and motivated to deliver meaningful patient impact. 
Key areas you’ll add value: 

• Build strong, trusting relationships with frontline Health Coaches through consistent presence and support. 

• Lead people-management efforts, including onboarding, communication, performance management, and growth planning. 

• Coach, mentor, and develop Health Coaches through regular feedback, shadowing, and skill-building. 

• Use data and dashboards to monitor individual and pod-level performance and identify improvement opportunities. 

• Translate performance insights into clear, actionable guidance for the team. 

• Conduct performance reviews and proactively address performance gaps or risks. 

• Serve as a culture carrier by modeling Diverge’s mission, values, and expectations daily. 

• Create a safe, inclusive environment where team members feel empowered and accountable. 

• Support quality initiatives such as QA calls, chart audits, and patient feedback reviews. 

• Collaborate across teams and contribute to initiatives that advance care quality and outcomes. 

What You Bring 

• Demonstrated success managing people and guiding day-to-day performance. 

• 3+ years of supervisory or people-management experience. 

• 5+ years in customer service, coaching, or a related field; experience in fast-paced or high-growth environments preferred. 

• Experience supporting social determinants of health and working with vulnerable populations. 

• Strong patient-facing or customer-facing background; Motivational Interviewing experience preferred. 

• Comfort leading remote or distributed teams and fostering strong team culture. 

• Experience working with diverse clinical and non-clinical partners. 

• Ability to travel locally for patient visits, partner practices, and meetings. 

• Familiarity with primary care, health coaching, or health education is a plus. 

Personal Characteristics 

• An empathetic, humble, and highly conscientious teammate who inspires and motivates others. 

• Strength in authentically connecting with people from all walks of life. 

• Curious and open to continuous learning and growth. 

• A thoughtful problem solver who balances compassion with accountability. 

• Superpowers in communication, organization, and follow-through. 

• A strong representative of Diverge Health’s mission, vision, and values. 

The expected salary range for this position is $88,000 - $93,000, based on experience and alignment with role expectations. In addition to base compensation, we offer a competitive equity package, comprehensive health benefits, and flexible work arrangements.