Health Care Assistant

Responsibilities:

• Provides empathetic and appropriate professional care to each patient. Understands and abides by HIPAA (Health Insurance and Portability and Accountability Act) standards.
• Responds positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure high quality and efficient patient care. Works cooperatively with all staff to achieve patient satisfaction and health center efficiency goals.
• Takes accurate vital signs and medical history.
• Educates and provides information to patients to aide in securing informed consent for medical services offered per medical protocols.
• Assists in GYN and/or Abortion procedures to provide clinician and/or patient support.
• Assists the nursing staff in the recovery room.
• Accurately records information in electronic patient medical records, logs, and databases.
• Cleans and stocks health center in accordance with protocols, standards, and OSHA (Occupational Safety and Health Act) regulations.


Laboratory/Specimen management
• Performs waived and moderately complex lab testing.
• Handles medical waste and prepares specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.
• Maintains accurate lab data as required.
• Wears appropriate personal protective equipment to prevent biohazard exposure.


Administrative duties
• Reception – accurately and securely handles daily cash reconciliation, properly handles the dispensing of contraceptives for patient pick-up. May provide daily reconciliation data to the Finance Department as required.
• Communicates professionally and accurately about services, payment, and appointment scheduling, as required. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Provides patients with access to nurses and midlevel clinicians for triage as needed. Secures translation services when necessary.
• Manages patient information according to HIPAA regulations.
• Accurately accounts for hours worked by using the timecard system.
• Accurately and dependably uses the barcode system to account for health center and office inventory.
• As CSHCA (centralized services Health Care Assistant) monitors all electronic medical record system buckets with associated work, prioritizes task management appropriately by importance, and completes urgent tasks same day as received and non-urgent tasks within 72 hours (about 3 days) in accordance with PPLM’s Follow-up System.
• Efficiently utilizes all available tools and guides related to CSHCA work and maintains acceptable quality standards.

Qualifications:

• High School Diploma/GED required; Medical Assistant Certificate Preferred
• Bilingual preferred
• Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs
• Ability to maintain courteous manner during stressful periods
• Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively
• Ability to handle detailed work with precision and accuracy
• Familiarity with computer databases
• Ability to work with a team
• To meet the functional qualities of the position one must be able to lift 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.
• Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.
• Must have oral, auditory, and visual ability to ensure solid patient communication.
• Must have the ability to respond to a variety of situations efficiently and effectively.
• Schedule requirements may include daytime, evenings, and some Saturdays.
• Depending on the location travel may be required.