Head Villa Curator, W Costa Navarino (2025)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

W Costa Navarino is looking for a Head Villa Curator. The selected candidate will will ensure exceptional guest service for Villas/Suites guests by overseeing Guest Relations shifts, supporting Villas/Suites Curators, and managing daily operations specific to the Villas/Suites area.

Responsibilities

• Responsible for delivering professional, customer-oriented service to Villas/Suites guests, while ensuring the creation of unforgettable experiences.
• Ensure that Guest Relations shifts operate seamlessly and effectively, delivering exceptional guest service and supporting Villas/Suites Curators.
• Review day’s check-in prepare the keys and assess along with W/D the status of the room.
• Check the Villas/Suites prior to arrival and monitor Villas/Suites Curator’s rooming procedure, as well as rooming Excel.
• Overview departmental operation and secure that all daily tasks are managed smoothly by the Villas/Suites Curators.
• Complaint handling on a first contact resolution basis. Listen and respond to guest queries.
• Attend daily Operational meetings and liaise with other departments to bring excellence to the guest’s stay.
• Inspect daily communication through What’s up for Villas/ Suites guests follows brand standards, as we are dedicated to them during their stay.
• One day prior to guests’ check-out, finalize accommodation’s billing, and have ready the relevant papers, thus Villas/Suites Curators to proceed with the check-out process within their Villa/Suite.
• Verify shift’s tasks have been handled in a righteous manner and any unresolved issues have been well communicated to the upper Manager.
• Create instructional material for the interdepartmental tasks, aiming for a smooth transition in the team.
• Support the training of new employees by guiding them and overseeing their performance.
• Supervise Villas/Suites team consistently, managing staff responsibilities, assigning tasks, and organizing breaks. Ensure a seamless transition to the next shift.
• Attend all training courses and seminars provided by the company and stay current with industry trends and news.
• Be present in all public areas during their pick time to ensure all guests’ needs are met.
• Be in constant co-operation with other Departments.

Requirements

• At least 2 years of Butler Services
• At least 1 year of experience within the hospitality industry. Front Office experience in a 5-star hotel preferred.
• Hold a Hospitality/ Business Administration degree
• Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage.
• Have computer skills and knowledge of a PMS software system.
• Driving license
• Have proper communication etiquette (both written and spoken) with internal and external guests.
• Have impeccable cooperation, attention to detail, inspiration, and organizational skills
• Be a people person with enviable customer service skills.
• Have the ability to prioritize and multitask
• Have unflappable temperament and professional integrity.
• Be an inspiring team player.
• Be able to act proactively and constantly find creative solutions in every guest encounter.

Benefits

• Competitive compensation package
• On going training opportunities
• Accommodation in the vicinity of Navarino Dunes (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies