Head of Value Management

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there? 

We are looking for a Head of Value Management to join us in London. In this role, you will move beyond traditional project tracking to lead a centralised, value-driven approach to portfolio delivery. This senior role will bridge the gap between strategy and execution, transforming fragmented processes into a high-visibility, pan-group roadmap that prioritises initiatives based on their direct impact on business value and member experience.

Key responsibilities:

Pan-Group Roadmap Management

• Portfolio Strategy: Develop and maintain a high-level, pan-group roadmap that enables the business to prioritise deliverables across the group based on strategic ROI and business impact.
• Value Realisation: Establish frameworks to measure and report on the realisation of benefits post-implementation, ensuring all initiatives deliver their intended commercial or operational value.
• Executive Alignment: Act as a strategic partner to the leadership team, ensuring the project pipeline reflects shifting business priorities and resource dependencies.

Governance, Excellence & Framework Design

• VMO Framework: Design and embed a robust, agile governance framework that moves the organisation toward standardised, high-velocity delivery.
• Quarterly Business Reviews (QBR) & Product Alignment: Partner with Product and Engineering leadership to facilitate quarterly planning cycles, ensuring product squad roadmaps are commercially validated, resource-aligned, and directly mapped to the pan-group strategic value targets.
• Process Engineering: Lead the continuous review of existing methodologies to eliminate friction, reduce inconsistencies, and minimise time-to-market for key innovations.
• Quality Standards: Set the "gold standard" for project initiation and planning, ensuring every initiative has a clear business case and defined success metrics.

Advanced Reporting and Insights

• Executive Dashboards: Design sophisticated, automated reporting and dashboards that provide "single source of truth" visibility into portfolio health, risks, and value capture.
• Risk & Opportunity Analysis: Provide senior management with deep-dive analysis into project trends, identifying systemic risks and opportunities for efficiency before they impact the bottom line.

Stakeholder Management

• Influence & Buy-in: Build high-trust relationships with global department heads to ensure total alignment on the VMO’s mission and governance standards.
• Culture of Accountability: Facilitate high-level workshops to resolve cross-departmental dependencies and foster a culture of transparent, data-driven decision-making.

Requirements

• Prior experience leading a PMO or VMO within a fast-paced, global technology or service environment.
• Expert-level understanding of value-based delivery, benefits realisation management, and strategic portfolio optimisation.
• Mastery of diverse project management methodologies (Agile, Waterfall, Lean) and the ability to adapt them to a growing business.
• Exceptional interpersonal skills with a demonstrated ability to influence C-suite stakeholders and drive organisational change.
• Advanced capability in translating complex data into actionable executive insights.
• Fluency in English

Guidelines for Hybrid/Home Office :

• Located in London
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.