Head of Sort

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. Job Description The Head of Sort is responsible for strategically planning, leading, and managing all logistics, warehouse, and sorting operations to ensure an efficient, accurate, and cost-effective full sorting cycle. This role ensures that departmental strategies are aligned with the company’s overall business objectives while fostering collaboration and operational excellence across all relevant functions. Main Duties

Ensure Operational Metrics such as Turnaround Time, Claims Rates and Audit Compliance are achieved.

Cascade company directives and policies to Warehouse Manager / Supervisors, ensuring that all sorters are aligned and compliant with the same.

Conduct warehouse audits under his care, to determine and address operational gaps, if there’s any.

Study and monitor the performance metrics (ie. Inbound Speed, Sort Cost per parcel) of the main sort facility and provide insights and interventions to sustain and improve the metrics.

Provide on ground leadership presence among Sorters by paying regular visits to the warehouse.

Ensures that the Sort Department adheres to high quality standards based on company’s Quality Management principles

Qualifications

Solid experience in warehousing, logistics or similar industries (at least 5 years)

Proven experience in managing large teams and inter-department coordination

Awareness and implementation of concepts in 5S, Lean, TMS, TQM, DMAIC, Six Sigma, and similar operational disciplines

Basic knowledge of various computer programs, including: Microsoft Word, Excel, PowerPoint, Project and other related software programs. Can perform spreadsheet calculations

Values excellence, integrity, and fairness

Can work and communicate effectively with a team under the 20 - 35 age group

Can build rapport with sorters, station heads, and mid-level Managers

Working from a startup company is a plus

Spoken and written fluency in both English and Tagalog