Head of Sales Operations

Narvar is scaling, and we're seeking a Head of Sales Operations to join our innovative Revenue Operations team. This position is central to our mission of architecting and operating Go-To-Market (GTM) models and systems that deliver predictable, scalable, and repeatable revenue growth. You will directly support our GTM leadership team through data and insights and help create clarity in the business. This is an exciting opportunity to drive significant impact across the entire bowtie revenue lifecycle,primarily focused on acquisition and expansion, working closely with leadership and cross-functional teams.

Who You Are

A Data-Driven Mindset: You believe in "Data as a Product" and use standardized GTM metrics (volume, conversion and time) to derive insights to inform every decision, constantly seeking to instrument and measure impact.

Collaborative Leader: You excel at working with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to achieve shared goals.

Field First Focus: You prioritize the experience of the GTM team, actively seeking and incorporating their feedback into processes and systems.

Proactive & Accountable: You take ownership of your work, maintain transparency, and are driven by measurable success metrics.

Strong Communicator: You can clearly articulate complex ideas, reports, and recommendations to both technical and executive audiences.

What You'll Do (Day-to-Day Responsibilities)

• Cross-Functional Partnership & Alignment: Serve as the owner for sales-related projects, working closely with Customer Success, Marketing, and Product teams to ensure alignment and execution across the entire customer lifecycle. Partner with the broader Operations and Systems teams to design end-to-end GTM processes that remove friction and accelerate revenue.
• Executive Partnership & Strategic Support: Provide direct strategic and operational support to the Senior Vice President of Sales on key initiatives, special projects, and critical business decisions. Prepare and present analytics and strategic recommendations to the SVP of Sales and other GTM leaders, translating data into actionable insights. Partner with sales leadership to drive the forecasting process, pipeline reviews, large deal reviews and other key sales operating cadences ensuring accuracy and predictability.
• Data & Insights: Own definition, instrumentation, and governance of GTM metrics aligned to the Bowtie framework (VM, CR, Δt) to measure performance across acquisition and expansion. Lead the analysis of sales performance metrics and GTM metrics to inform strategic decisions. Manage and maintain sales weekly performance metrics, quarterly business reviews, and Board updates. Collaborate with marketing and sales teams to analyze pipeline health, identify bottlenecks, and develop strategies to improve pipeline coverage.
• Process & Methodology Optimization: Refine GTM processes (e.g., sales process, customer lifecycle journey, renewal/expansion plays), identifying opportunities to embed best practices, tools, and skills needed to increase velocity, conversion rates, and customer value realization. Oversee the development and maintenance of dynamic playbooks (sales, CS, technical) that are practical, easily accessible, and integrated with daily workflows. Partner with enablement to ensure adoption of new processes, tools, and plays, using adoption telemetry and feedback loops to iterate.
• Annual Planning: Partner in the GTM annual planning process, setting pipeline generation targets and embedding success metrics into the operating rhythm. Support the GTM annual planning process by running sales capacity analyses, designing territories, and setting quotas & pipeline generation targets. 

What You'll Bring (Qualifications & Experience)

• A Bachelor's degree in a relevant field
• 7+ years of experience in Sales Operations or Revenue Operations
• Proven track record of improving sales performance through data-driven insights,process optimization, and cross-functional alignment
• Expertise in sales forecasting, pipeline management, and performance reporting
• Strong project management skills, with experience managing large-scale cross-functional initiatives
• Experience with CRM systems (e.g., Salesforce) and other GTM Tools (e.g. Gong, Clay, Common Room)
• Excellent communication, interpersonal, and leadership skills with the ability to influence at all levels of the organization.

Why Narvar? 

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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