Head of sales operation

Your tasks​

Support the execution all of go-to market strategy for the segment build the organization able to execute segment strategic objectives. Ensure compliance with internal and external policies & procedures. Support profitable growth of the two segments in line with the segment and BA strategy.​

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You ensure​

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Management and leadership​

• Maintains a sound plan of the organization and proposes and implements changes in organization structure as required​

• Appraises and evaluates the results of overall operations regularly and reports these results to the Customer Service head​

• Ensures that organization policies are uniformly understood and properly interpreted and administered​

• Reviews and approves internal policies and controls the communication of reliable management operating information​

Business​

• Safeguards committed standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments​

• Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements​

• Plays an active leadership role in the Customer Service to promote and drive customer centricity​

• Administration of distributor programs, policies including Elite, MAPP including direct customer interaction.​

• Administration of rebates, commissions and special commercial terms ​

• All major customer communications including mailing lists, major launches, price increase notices.​

• Monitoring and audit all customer annual volume, CTS, Elite and related incentive rebates.​

System Maintenance​

• Customer master data management​

• Administration of contracts and agreements with customers​

• Manage customer masters and all content, reports in CRM salesforce.com​

• Bachelor's degree​

• 10 years professional experience in sales administration or commercial management​

• Project management experience in major projects, especially in international business environment​

• Leading responsibility experience min. 5 years​

• At least 3 years international business experience​

Ready to drive with Continental? Take the first step and fill in the online application.