Head of SaaS Product Design

Montreal, Canada

Full-Time

Hybrid

TLDR

Lead the end-to-end design strategy for Trackforce's global SaaS platform, modernizing interfaces and enhancing user experience for security operations worldwide.

At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. Position: Head of SaaS Product Design Location: Montreal, Canada (Hybrid 3 days/week preferred) Position Type: Full-time Position Summary Trackforce is seeking a visionary Head of SaaS Product Design to define and lead the end-to-end design strategy for our global platform. This is a transformational leadership role responsible for elevating the entire product experience—from interface design and system architecture to usability strategy, application consolidation, and customer-driven innovation. You will build and scale a modern design function from the ground up, embedding design deeply into product development while shaping how our platform looks, feels, and performs across web, mobile, and emerging interfaces. This role goes far beyond traditional UX—it encompasses holistic product design, including application layout and workflows, cross-product consistency, user research, design systems, data-informed usability optimization, and establishes continuous discovery. As a key partner to Product and Engineering leadership, you will drive a cohesive, intuitive, and scalable user experience for a complex, mission-critical SaaS platform used by frontline and enterprise users worldwide. Key Responsibilities

Design Leadership

Build the design function from zero — establish processes, tools, and standards

Create and maintain a unified design system across web, mobile, and Command Center products

Define the UX vision that modernizes the Trackforce interface (addressing 'Windows XP' feedback)

Embed design into every product domain — establish product trios (PM + Design + Eng Lead)

Research & Discovery

Run weekly customer research sessions — interviews, usability testing, contextual inquiry with guards, dispatchers, and operations managers

Build the continuous discovery muscle: validate assumptions before engineering commitment

Synthesize Gong call data, Pendo analytics, and direct research into actionable design insights

Own the customer signal pipeline from research through validated recommendations

Team Building

Hire and manage Product Designer (embedded across domains)

Hire and manage User Researcher (validates assumptions, runs CAB research)

Mentor junior designers and establish career growth paths • Build a design culture that balances speed with craft

Execution

Deliver high-fidelity prototypes for enterprise and guarding features

Partner with engineering on design system implementation and component library

Own design QA — ensure shipped products match design intent

Drive accessibility and mobile-first design standards for the guard workforce

Required Qualifications

10+ years of UX/product design experience, 5+ in a leadership role

Experience building a design function or design system from scratch

Portfolio demonstrating end-to-end design: research, wireframes, prototyping, design systems, shipped products

Experience designing for complex enterprise workflows (not just consumer apps)

Experience with mobile-first design for deskless/frontline workers

Strong facilitation skills — can run research sessions, design sprints, and stakeholder alignment workshops

Proficiency in Figma and modern design/prototyping tools

Preferred Qualifications

Experience in security, workforce management, field operations, or facilities management

Experience integrating design with product analytics (Pendo, Amplitude, Mixpanel)

Experience at a PE-backed or high-growth B2B SaaS company

Familiarity with WCAG accessibility standards

Working at Trackforce

At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

Planned office relocation (May) to 2020 Blvd Robert-Bourassa Suite 2000, Montreal, QC H3A 2A5 - offering a more central and accessible workspace.

Benefits We Offer

· Hybrid and flexible work model

· Three weeks of vacation starting in your first year

· Paid sick days & family obligation days

· Comprehensive health & dental coverage from Day 1

· 24/7 telemedicine access

· Mental health & wellness support

· Life insurance, AD&D, long term‑ disability & critical illness coverage

· RRSP & DPSP with employer matching

· Employee referral bonus

· Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

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Trackforce Valiant + TrackTik

Trackforce Valiant + TrackTik develops a leading SaaS platform specifically designed for physical security workforce management. Our solution enables security companies and organizations to efficiently manage their guard forces, respond to incidents swiftly, and optimize operations while prioritizing safety and protection. With a global clientele spanning over 50 countries, we're reshaping how security operations are coordinated worldwide.

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