Head of Retail

WHO WE ARE

Audicus is a fast-growing health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.

THE ROLE

We are looking for a Head of Retail to join our team and lead the charge in scaling our newest vertical: Audicus Hearing Centers. We’ve recently launched locations inside two Sam’s Club stores (PA and MD) and are gearing up for nationwide expansion. This role is your chance to build a fast-growing business from the ground up, crafting and executing a scalable growth strategy to bring Audicus Hearing Centers to hundreds of locations.

As a key leader reporting directly to the CEO, you'll oversee the retail teams, own P&L responsibilities, and build the infrastructure to scale this business. We’re looking for a hands-on builder with expertise in retail sales, particularly scaling “store-in-store” concepts, and a proven record of starting & building strategic relationships with large retail partners.  You thrive on tackling challenges, thinking analytically, and delivering innovative solutions to drive sustainable growth—all while obsessing over user experience and customer psychology.

This is a unique opportunity to be part of a company that is disrupting an industry and is making a lasting positive social impact in people’s lives. 

RESPONSIBILITIES

• Own and drive our retail partnerships, ensure we have strong relationships at every level - executive decision-makers, merchants, in-store staff, etc.
• Develop and drive the expansion strategy with the retail partners
• Lead, inspire and develop our in-store teams, including creating and communicating the sales incentive plans for these teams
• Develop and optimize the sales & marketing tactics to drive success in retail
• Develop and execute the strategy to efficiently and effectively expand retail from 2 locations to hundreds, leading the build-out of the infrastructure to support the expansion
• Capture the synergies of having both a DTC and retail business such that both businesses benefit from the other

WHAT WE’RE LOOKING FOR

• 10+ years of experience in retail sales management
• Must have led significant sales teams, preferably retail sales teams that are geographically dispersed
• Experience in consumer or healthcare technology startups and omni-channel retail is a plus.
• Highly metrics-driven, having built up and optimized retail sales funnels and analytics
• Experience in starting & scaling “store in store” concepts is a major plus
• Needs to be comfortable in a fast-paced environment where resources are constrained and therefore creativity, tenacity and methodical, hands-on problem solving are a must

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Salary: $130k-180k  (commensurate with experience)

Benefits: Medical/Dental/Vision through Aetna; 401K, telehealth, commuter benefits, Paid Parental Leave, Flexible PTO, Paid Sick Leave