Lead and transform payment operations across Latin America and the Middle East & Africa by driving efficiency through automation and managing diverse teams.
Are you ready to shape the future of payments in Latin America, Middle East & Africa and beyond?
We’re seeking a strategic and experienced Head of Regional Payment Operations to lead our teams across Latin American and Middle East & African corridors. You’ll play a key leadership role within our global Payment Operations group, directly managing senior function leads and indirectly overseeing over 40+ professionals.
This role is perfect for someone with deep knowledge of payment systems, and a passion for automation, compliance, and operational scalability. You’ll work alongside Product, Engineering, Banking, Treasury, and other critical stakeholders to ensure we deliver seamless payment services to customers across the world.
What You’ll Do:
• Build, lead and grow high-performing payment operations teams
• Ensure compliance and SLA excellence across multiple currencies and schemes
• Drive efficiency and scalability through AI, automation, and process transformation
• Partner cross-functionally to scale our payments infrastructure
What You’ll Need:
• 5+ years in payment ops or a similar field, 3+ years leading other leaders
• Fintech, banking, or Service design experience
• Expertise in Payments and regulatory frameworks
• Passion for operational efficiency and team development
Location: Sao Paulo OR Tallinn
Must-Have:
• 5+ years total in payments or ops leadership roles in a Global environment
• 3+ years managing leaders of teams
• Domain knowledge of payment schemes
• Experience scaling ops orgs via automation and AI
• Strong compliance and risk management awareness
• Background in financial services (FinTech, PSPs, banks)
• Excellent cross-functional stakeholder communication
Nice-to-Have:
• Product background or experience launching payment products
• AI/ML or automation tools experience in ops
• Technical understanding of APIs or system architecture
• Led international teams or expansion projects
Salary: 5,550 - 7,450 EUR gross monthly + RSUs
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Wise is a global technology company focused on making money movement and management seamless for individuals and businesses. By facilitating international payments and cross-border transactions, Wise aims to simplify financial interactions and significantly reduce costs associated with sending and receiving money worldwide.
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