Head of Recovery

Who we are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

The Head of Recovery is responsible for shaping and executing Moniepoint's loan recovery strategy, ensuring minimal credit losses by optimizing the effectiveness and efficiency of the recovery unit. In this role, you will develop and implement recovery strategies, design the recovery organization, and recruit top talent. A data-driven approach will be essential in evaluating the effectiveness of both strategies and personnel.

Additionally, you will engage with external stakeholders, including law enforcement and legal firms, as needed, and establish a streamlined process to maximize the recovery of delinquent and non-performing loans. This position demands extensive experience in recovery and credit risk, strong negotiation and conflict resolution skills, leadership, data-driven decision-making, and a commitment to high ethical standards.

What you’ll get to do

• Develop and execute recovery strategies to reduce non-performing loans and bad debt provisions.
• Design the recovery organisation and supervise the hiring process for recovery talent.
• Optimise the effectiveness of the recovery team by setting clear objectives and key performance indicators (KPIs).
• Continuously provide training to the recovery network in alignment with established recovery strategies and industry best practices.
• Develop and maintain relationships with key external partners including law enforcement, legal firms etc.
• Report on recovery performance and provide insights to senior management.
• Work closely with legal teams on litigation and enforcement proceedings.
• Collaborate with internal departments such as credit, legal, risk, and finance to align recovery efforts.

To succeed in this role, we think you should have

• A minimum of a B.Sc/H.ND in any business related discipline
• At least 10 years of experience in credit recovery, debt collection, or risk management within the banking sector in Nigeria
• Strong network of legal and law enforcement contacts across the country
• Proven experience in leading a recovery team and managing high-value non-performing loans
• Proven experience in handling recovery in each of the 6 geo-political zones in Nigeria
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong analytical skills and ability to interpret financial data

Relevant Skills

• Loan Recovery
• Credit risk management
• Data analytics and statistics 
• Negotiation and Conflict Resolution
• People Management
• Performance Management
• Training and People Development

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with one of our credit business leads
• A behavioral and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.