Head of Product, Predict

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com. The Head of Product is responsible for overseeing the entire operation of a business unit or product, having broad responsibilities that encompass strategic planning, operational management, financial oversight, and overall leadership. Plays a key role in the strategic alignment and collaboration with partners from all functional teams. Oversees the overall operations and strategic direction of the departments that is leading, setting the vision and long-term goals, making decisions at the highest level that might impact the entire organization. Provides visionary leadership to drive business growth and profitability, managing the budgeting process and financial performance, making data-driven decisions to optimize revenue and control costs. Note: This is a US based role with preferable background / knowledge of US healthcare. What you'll be doing:

Own Predict end-to-end as a business: define strategy, roadmap, execution, and outcomes, making it a core driver of Sword’s AI Care Platform and cost-trend reduction.

Run Predict’s operating system: set goals and KPIs, lead planning cycles, and establish a strong execution cadence (weekly, monthly, quarterly).

Drive Predict’s P&L: own budget, forecasting, resourcing, and ROI trade-offs to maximize member and client impact.

Build and scale the department: lead two pods and ensure clear accountability, speed, and quality of delivery.

Expand data access at scale: unlock and operationalize claims, prior auth, Rx, and real-time feeds through partnerships with Payor, ExO, HECI, Sales, Legal, Security, and Data.

Advance Predict’s intelligence layer: steer AI/ML, data engineering, and product to improve model accuracy, real-time triggers, and targeting across cost drivers.

Drive engagement with Growth: optimize multi-channel journeys and experimentation to improve conversion and downstream outcomes.

Lead cross-functionally: align Product, Clinical, Ops, Growth, CS, and Commercial to embed Predict into platform strategy and client delivery.

Act as a visible leader: communicate clearly, unblock teams quickly, and make high-quality decisions with strong accountability.

What you need to have:

8+ years of leadership experience across product, strategy, operations, or general management in fast-paced, high-growth environments.

Proven end-to-end ownership: driving outcomes from strategy through execution, leading cross-functional teams, and delivering measurable business impact.

Strong financial and operational acumen: forecasting, budgeting, KPI design, and performance management.

Highly analytical and data-driven: able to translate insights from dashboards and BI tools into clear priorities and actions.

Experience building and scaling teams: strong people leadership with a high bar for talent and culture.

Exceptional communication and stakeholder influence: able to align executives and drive decisions without direct authority.

Comfort operating in ambiguity: creates clarity, structure, and momentum in complex environments.

Experience delivering complex products or programs: working across enterprise clients, external partners, and data integrations.

Experience with AI-first platforms: including agents, orchestration systems, recommendations, and human-in-the-loop workflows.

Experience in healthcare ecosystems: including benefits, payers, care navigation, or cost-containment / utilization management.

What we would love to see:

Familiarity with healthcare data flows: claims, prior auth, and Rx data, with experience driving enterprise adoption of data integrations.

Strong intuition for member trust and experience design: especially in sensitive moments such as exclusions, escalations, poor outcomes, and re-engagement.

Proven ability to build growth engines: combining personalization, trigger-based outreach, and multi-channel lifecycle strategies.

Track record of building 0→1 initiatives and scaling them into durable operating models.

Entrepreneurial, owner mindset: takes accountability for outcomes, carries the number, and drives things to completion.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity.

A bright future at a promising high-tech startup company.

Career development and growth, with a competitive salary

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.

A flexible environment where you can control your hours (remotely) with unlimited vacation.

Access to our health and well-being program (digital therapist sessions).

Remote or Hybrid work policy.