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Utility Warehouse

Head of Privacy (DPO)

London , United Kingdom
full-time

AI overview

Lead the privacy governance framework of a fast-paced consumer-facing business while managing compliance with UK GDPR and overseeing a team of privacy specialists.

We deliver progress. What you’ll do and how you will make an impact.

As a key member of our legal & compliance team, you will have the following responsibilities:

  • Taking ownership of all aspects of our privacy function. Managing UW’s privacy governance framework in compliance with UK GDPR (and other relevant legislation), including advising on and overseeing data mapping and records of data processing, reporting on data privacy compliance within UW and vendor management reviews.
  • Working with key internal stakeholders in the review of operations and projects and related data processing to ensure compliance with data privacy laws, and where necessary, advising on and monitoring data protection privacy impact assessments. You will be the primary point of contact for data protection queries in the business.
  • Serving as the primary point of contact and liaison for the Information Commissioner and other supervisory authorities and individuals whose data is processed by the organisation, on all data protection related matters.
  • Acting as a standing member of the company’s Information Security and Privacy Committee (ISPC) and as DPO will lead ISPC meetings, together with the CISO and will be accountable to the Board.
  • Reviewing vendor contracts and other third party data processing and data sharing arrangements in partnership with UW’s Legal and Information Security functions.
  • Horizon scanning and advising the business on developments in data protection law - including making recommendations to the ISPC when appropriate.
  • Coordinating, conducting and monitoring data privacy audits.
  • Managing, training and developing a team of 5 privacy and data protection specialists
  • Ensuring filing and fee requirements with local Data Protection Authorities are achieved
  • Developing and delivering privacy training to various business functions within UW and collaborating with the Information Security function to raise employee awareness of data privacy and security issues.
  • Collaborating with the Information Security function to maintain records of all data assets and exports, and maintaining a personal data security incident management plan to ensure timely remediation of incidents impacting personal data including impact assessments, breach response, complaints, claims or notifications.
  • Overseeing and advising on responses to data subject rights requests, including data subject access requests (DSARs) and other requests or complaints from individuals.

We work together. Your team and the people you will work with…

Reporting to the General Counsel, you'll be joining a team of high-performing, Legal & Compliance team who pride themselves on great relationships. You'll work with a range of stakeholders across the business, advising on and navigating a range of commercial legal situations involved in operating a multi-service, consumer-facing business.

Your key stakeholders will include colleagues across Commercial, HR, Marketing, Operations, Technology, Partners and Sales.

To be successful in this role, you’ll need to demonstrate:

  • You have significant experience (preferably 7+ years) of working in a compliance, legal, audit and/or risk function, including recent experience of working in privacy compliance as a data protection officer or manager
  • Preferably you will hold at least one data protection and/or privacy certification (e.g. CIPP, CIPM, BCS etc) 
  • Experience working with or in a consuming-facing business
  • You have a proven ability to shape ongoing compliance strategy and will be confident in advising senior stakeholders on all aspects of data privacy
  • You can demonstrate the ability to work in a highly visible, delivery-focused and fast paced environment

Key behaviours:

  • Motivated and ambitious, both for yourself and the business you work for
  • You are detail orientated - and relish the opportunity to get stuck into the detail and advise on complex matters
  • You will have a proven ability to be proactive, a quick learner, and used to dealing with novel situations and challenges
  • You are highly organised, professional and detail oriented 
  • You are robust and able to challenge third parties and hold your own when necessary
  • You are a highly effective communicator who is able to explain complex ideas to a wide audience in a simple, understandable way 
  • You are a supportive team player and have good humour while under pressure

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry-benchmarked salary. We’ll share it during your first conversation.
  • Flexible hybrid working — 2 days a week in our London hub
  • Salary sacrifice EV Car Scheme through Tusker
  • Discounts on our services and a free Cashback Card.
  • Matched-contribution pension scheme and life assurance up to 4x salary.
  • Family-friendly policies designed to help you and your family thrive.
  • Discounted private health insurance, Employee Assistance line and free Virtual GP.
  • Belonging groups helping shape an inclusive future.
  • A commitment to learning and progression through our Career Framework

Apply here!

You’ve got this far… Hit apply — we can’t wait to hear from you!

Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Flexible hybrid working — 2 days a week in our London hub
  • Service discounts and cashback: Discounts on our services and a free Cashback Card.
Utility Warehouse

Hello, we're UWWe’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.About the role We've created a new role in our Finance team to take responsibility for preparing financial analysis and spreadsheet models for all areas of the business. Reporting to the Senior Finance Business Analyst, you'll work closely with the Group Forecasting Manager, Head of Finance and the CFO- it's a great opportunity to gain exposure to high-level financial analysis and decision making in a FTSE 250 business.This is a highly analytical role so you'll need to skills to develop and maintain complex financial models as well as understand the commercial levers that drive different parts of our multi-service business.What you'll doYou will be responsible for preparing and developing the commercial models across the business in Excel, liaising directly with senior commercial colleagues.  You will also have the opportunity to assist the Group Forecasting Manager with Group forecasting.About youFinancial modelling experience in Excel, building complex and bespoke commercial models. This experience will be likely to have been gained in the modelling department of a professional advisory firm, or within the business analysis department of a company.A commercial approach with an ability and desire to understand the drivers of the business in detail, and model the underlying dynamics accurately.Excellent verbal communication and interpersonal skills.Ability to communicate effectively and succinctly with people at all levels of the organisation.Be able to demonstrate initiative and be proactive in measures taken to achieve responsibilities, particularly driving consistent improvements to analysis and decision-making.Proven ability to work under pressure and to meet deadlines, whilst maintaining a high level of accuracy and focus. Crucially, a self-starter with an appetite to be hands-on.So why pick UW?We’re looking to double in size over the next 5 years so joining UW will accelerate your career. That’s not all, here’s some of the benefits you’ll get:An industry benchmarked salary that we'll share during your first conversation.Join in our success through a Share Options grant. You can also Save as you Earn.Hybrid working with 2 days in the office but we’re always open to a conversation about other working arrangements.Become a customer and save up to 30% on your utilities. We’ll throw in a free cashback card too so you can get even more bang for your buck!A matched contribution pension scheme & life assurance up to 4 x your salaryFamily friendly policies designed to help you and your family thriveWe take wellbeing seriously - As well as discounted private health insurance, you will have access to an Employee Assistance line and a free Virtual GP and regular health & wellbeing adviceBring your true self to work. Join one of our belonging groups and help UW shape an even more inclusive futureA commitment to helping you develop and grow in your role through a holistic approach to career developmentApply here !  If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now. 

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